Job Description

Duties and Responsibilities

• Support the day-to-day activities of the Office(s) of Residential Life & Student Conduct, including but not limited to answering phones, taking messages, answering emails, opening, and closing the offices, copying, data entry, making deliveries to and from various campus offices, providing lock-out coverage, assisting with key management, appointment scheduling, and greeting visitors.

• Serve as a resource to individuals and connect them with campus and community resources. This requires responding to requests and seeking information to answer questions appropriately including questions regarding housing policies, procedures, and associated concerns.

• Possess excellent written and oral communication skills.

• Assist with various projects including contributing to or producing effective marketing materials.

• Return to campus prior to and/or before the start of the fall and spring semesters for training purposes and/or extra support.

Expectations

• Be professional, reliable, confident, and flexible.

• Adhere to project timelines and work shifts.

• Stay busy – if there is nothing to work on, ask a staff member.

• Always provide the best customer service. Go above and beyond.

• Demonstrate the ability to work in a team environment and to follow through with ideas from conception to completion.

• Set a positive tone for interaction and demonstrate responsibility and respect for others’ rights, feelings, lifestyles, diverse backgrounds, and for personal and College property.

• Communicate in a clear and friendly manner.

• Express enthusiasm and positive energy in a dynamic work environment.

• Take initiative and work independently.

Required Qualifications

• Applicant must maintain good conduct and academic standing (minimum cumulative GPA of 2.5)

• Willingness to commit for entirety of the year

• Return to campus prior to and/or before the start of the fall and spring semesters for training purposes and/or extra support.

• Ability to work during breaks.

• Customer service orientation.

• Prior experience working in customer service/office-setting preferred

Pay Rate: $16.00

Hiring Manager: J.R. Heeter

Ithaca College’s student employment program offers meaningful experiential learning opportunities that develop transferable skills sought by employers across various industries. These positions allow students to apply classroom knowledge in real-world professional settings, fostering both personal and professional growth.

Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.

It is advised that applicants apply attaching both a resume and cover letter. Application screening will begin immediately. Employment is contingent upon successful completion of the I-9 and employment eligibility requirements. You will need to bring your original, unexpired, authorized personal identification documents to your designated representative or The Office of Human Resources (Peggy Ryan Williams Center, Garden Level) to complete the form. More about acceptable documentation can be found here: https://www.uscis.gov/i-9-central/form-i-9-acce... Please note that photos or copies will not be accepted.

For assistance with the application process, contact Student Employment at StudentEmployment@ithaca.edu.

For more information about student employment or specific job inquiries, visit our website or contact the hiring manager listed on the job posting.