The Program Manager in the Office of Student Outreach and Support (SOS) plays a central role in sustaining the multifaceted operations of SOS and the Student of Concern Assistance Team (SOCAT), serving as a key point of coordination for the university's Care referral system and non-clinical student support. The primary purpose of this role is to assess and manage students of concern—from mild to critical risk—by identifying areas of need, developing intervention plans, and helping undergraduate and graduate students navigate academic, social, and personal challenges. This includes providing guidance on accessing university resources, connecting students with community services, supporting medical care coordination and hospitalization discharge planning, and assisting with university campus wide support and response when needed.
The incumbent must be able to plan, organize, and evaluate SOS campus intervention efforts and programs specific to their designated campus. While the role does not supervise staff, it requires strong leadership in program development, implementation, and evaluation, along with an understanding of relevant federal, state, and university policies to ensure student well-being and enhance the overall university experience.
-Provide case management and related support services to students. Manage mild to critical-risk students of concern on issues such as, but not limited to, academic and emotional distress, self-harm, physical health, and family distress. Supports students with social service needs, such as navigation of university systems, referral to community resources, access to medical care, and hospitalization discharge planning. Will provide non-clinical assessment of mental-health concerns, linkage and referral to resources on-and-off campus.
-Expected to be knowledgeable of multicultural approaches to case management services, and skilled in assessing common presenting concerns of college-age students including anxiety, depression, substance use/misuse/abuse, disordered eating, and interpersonal trauma.
-Consults with on-and off- campus support providers in tracking and following up on referrals and establishes and maintains regular contact with community resources to ensure quality referrals.
-Processes current and prior medical withdrawal requests for current and prior term medical withdrawals for cause.
-Manage, execute, and evaluate SOS program operations; compile and analyze data
related to student participation and program evaluation; develop organization work processes which facilitate attainment of established program goals and objectives.
-Manage and coordinate program activities with other student services functions and instructional programs; provide technical expertise and input concerning student activities; staff events and activities
-Serve on pertinent University committees
-Other duties as assigned.
Minimum Qualifications: Bachelor's degree and two years of experience in a student affairs position or a Master's degree in Higher Education, or College Student Affairs. Work experience may not be substituted for the Bachelor's degree requirement for this position.
Preferred Qualifications: Master's degree level in Education, Special Education, Psychology, Social Work, or other field appropriate to the program content. Previous knowledge of student information systems (such as Banner)
SB 1310: SB 1310: Substitution of Work Experience for Postsecondary Education Requirements. A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
This position will require a Level 1 or Level 2 background check.
ADA Accommodations: Applicants for USF employment are entitled to request reasonable accommodations in the application process. Any request must be made at least 5 working days before the accommodation is needed. Contact hr-ada-request@usf.edu for assistance.
Working at USF
With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF‘s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
About USF
The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu
Compliance and Federal Notices
This position may be subject to a Level 1 or Level 2 criminal background check.
Applicants have rights under Federal Employment Laws
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.
Family and Medical Leave Act (FMLA)
Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.
Equal Employment Opportunity
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.
