The Coordinator for Operations and Outreach within the New Student and Family Engagement Office assists with the creation and fulfillment of the vision and strategic plan for long-time growth and improvement of programs and resources related to the New Student Orientation experience. This position is responsible for setting up and managing the Orientation registration and reporting system and supervising the Office Student Assistants. This includes creating session registration using Orientation software, managing session caps, student and family registration, attendance for all Orientation requirements (including live synchronous sessions and or in-person programming, Pre-Orientation content completion, and academic college requirements), and reports; updating the website as needed; creating and disseminating communication campaigns, and managing space reservations for all events and Orientation sessions. It also includes training others in the use of the software. The Coordinator for Operations and Outreach also supervises the Office Student Assistants and facilitates their hiring, training, and leadership development.
New Student and Family Engagement is comprised of three offices, the Offices of Orientation, New Student Connections and Parent and Family Engagement. These units strive to advance the mission of the university by providing a seamless transition for all incoming students and families to ensure their successful entrance, navigation, and participation in a full college experience. The departments cultivate community, foster a sense of belonging, and provide individualized support aimed at assisting in the successful transition of new students and their families. Understanding the developmental needs and readiness of students and families, the departments provide support, programs, and communication to enhance the student and family experience. The units assist students and families with navigating campus resources and policies, communicating timely campus resources and deadlines, and helping to mitigate barriers that prevent student success. The staff under these units seek to introduce new students and families to people and resources in the university setting. They will provide the next steps in the enrollment process regarding academic overviews and program content, course registration and establishing an identity within the academic program. They will engage students in peer-to-peer teaching and learning while also providing a transformational experience for student leaders employed within the departments. All team members seek to unite new students under the privilege and responsibility of being USF Bulls.
Responsibilities will include:
Assist with the daily operations and management of the Orientation programs. This includes:
Create, monitor, and manage sessions in Orientation registration system (VZ Orientation) for First-Year students, Transfer students, International students, Families and Guests and Virtual Orientation session attendees.
Confirm all details are ready before registration go live; this includes automated emails, student groups, eConfirmation packets, updating majors and concentrations and time ticket dates for registration and pre-registration.
Partner with colleges on student and Orientation session related needs (including distribution lists and new and archived majors).
Develop framework for and manage virtual Orientation initiatives.
Manage users and permissions in the Orientation registration system (VZ Orientation). Train all employees on use of the system.
Manager the recruitment, selection, training and leadership development of Office Assistants and Orientation leaders. May be responsible for student hiring and time sheet certification.
Other duties as assigned.
Minimum Qualifications: This position requires a Bachelor’s degree, with at least one year of related experience.
Preferred Qualifications: At least one year of experience in student affairs/student personnel role; or a Master’s degree in Higher Education, College Student Personnel, or Sports Recreation Administration. Direct experience with orientation and transition programs. Proficiency in registration systems, relational database management (Excel, Access, or similar data systems) with 1-2 years of experience using these programs in complex projects. Experience with Banner is preferred. Experience with Visualzen (VZOrientation or VZ App) is highly preferred. Experience with considerable multi-tasking, forward thinking and collaboration preferred.
SB 1310:
Under FL SB 1310, a public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment. Minimum Qualifications that require a high school diploma are exempt from SB 1310.
This position requires a level 1 or level 2 background check.
ADA Accommodations: Applicants for USF employment are entitled to request reasonable accommodations in the application process. Any request must be made at least 5 working days before the accommodation is needed. Contact hr-ada-request@usf.edu for assistance.
Working at USF
With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF‘s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
About USF
The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu
Compliance and Federal Notices
This position may be subject to a Level 1 or Level 2 criminal background check.
Applicants have rights under Federal Employment Laws
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.
Family and Medical Leave Act (FMLA)
Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.
Equal Employment Opportunity
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.
