Job Description

Main Purpose of the Role:

The Process Excellence analyst works with various teams to identify areas for improvement, design solutions, and oversee the implementation of these strategies. They create detailed process maps to identify bottlenecks and establish key performance indicators (KPIs) to track the effectiveness of process improvements. They facilitate the adoption of new technologies and automation tools to support process improvement initiatives.

Overall, their efforts are geared towards achieving higher productivity, improving quality, and enhancing customer satisfaction.

Main Tasks:

• Identifies systematic and process gaps through process mapping and
• Develops and maintains a comprehensive process mapping system that documents current processes, identifies bottlenecks, and highlights opportunities for improvement
• Collaborate with departments within the Agency to prioritize process improvements and ensure alignment with department goals
• Collaborate with Process Excellence VP to prioritize process improvement projects based on potential impact, resource availability, and strategic importance
• Use continuous process improvement methodologies to drive process optimization projects from inception through to successful completion
• Facilitate the adoption of new technologies and automation tools that support process improvement and operational excellence activities
• Properly communicate both orally and in writing and proofread material for the President to ensure communication is appropriate.
• Design, implement and monitor key performance indicators to track the effectiveness of process improvements and ensure alignment with organizational goals
• Conduct post- implementation reviews for completed projects to assess outcomes, quantify benefits realized, and identify lessons learned for future process

Requirements

Must be currently enrolled in college, with a minimum of one year remaining before graduation.

Proactive, energetic & independent

Result oriented and quick response

Proficient in MS-Office tools; Excel, Word and PowerPoint are must.

Excellent interpersonal & communication skills, ability to work as a team and build good working relationships with senior counterparts.

High level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.

Detail oriented person with strong organizational skills who works well in a busy environment with the ability to multitask wherever needed. Ability to remain calm and work productively alone or with others.

Excellent problem-solving skills, grammar and composition skills.

Must be able to commit to 20-hours per week, on-site, during normal business hours

Studies in Maritime, Supply Chain or Logistics a plus!