Job Description

Please Note: Internal Employees, please access theJobs Hubin Workday to apply for the position.

ABOUT US

University of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts, created to help working adults change their lives through flexible, high-quality education built for real life. Regionally accredited by the WASC Senior College and University Commission (WSCUC) and recognized by U.S. News & World Report among the Best Online Programs for 13 consecutive years (2013–2025), the university has a long track record of online innovation. Students across 49 states and internationally can upskill, reskill, and move forward without putting life on hold through technology-enabled, real-world learning.​ With 55+fully online, career-focused programs designed around the realities of work, family, and constant change, we remain ever-focused on developing future-ready learners who can thrive in a rapidly shifting world.

Candidates must currently reside in California for consideration.

ABOUT THE ROLE

The Student Outreach Coordinator is responsible for attending recruitment events across California to engage prospective students, hosting information sessions, and providing detailed information about university programs. This position will support partnership initiatives by coordinating the setup of new partnerships through the dissemination of digital assets such as flyers, viewbooks, landing pages, and custom application links, and performing other duties as assigned to enhance partner engagement.

CANDIDATES MUST RESIDE IN ONE OF THE FOLLOWING COUNTIES: LOS ANGELES, VENTURA, KERN, OR SANTA BARBARA

TYPE OF SUPERVISION:

Receive general supervision from the Director, Strategic Partnerships.

• General Supervision — indicates that the incumbent performs a variety of duties; some of which may be complex duties within established policy guidelines; and receives occasional supervision.

POSITION DUTIES AND RESPONSIBILITIES:

ESSENTIAL FUNCTIONS:

Student Outreach

• Attend in-person recruitment events, including community college transfer fairs, conferences, and organizational benefit fairs across assigned region or area of focus
• Coordinate event participation including preparing outreach materials (e.g., flyers, promotional items) and managing setup/breakdown of tabling displays
• Schedule and host information sessions to engage potential students
• Maintain up-to-date knowledge of UMass Global programs and speak directly with prospective students to provide details about university programs
• Meet with external partners to coordinate and schedule activities related to student recruitment
• Collaborate with Director, Strategic Partnerships to maintain outreach calendar

Partnership Support

• Coordinate the setup of new partnerships as assigned by the Directors of Strategic Partnerships
• Create landing pages, vanity URLs, and other digital assets for partner engagement
• Accurately maintain Salesforce (CRM) database with relevant lead generation activity data including, but not limited to, prospective student and account activity data
• Maintain accurate records of student inquiries, activities, and outreach efforts by entering and updating data in Salesforce (CRM) , ensuring timely follow-up and tracking of engagement metrics
• Perform other duties, as assigned

POSITION SPECIFICATIONS AND REQUIREMENTS:

EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES:

• A minimum of 2 to 4 years of experience in student recruitment, outreach, sales or a closely related field with a focus on student engagement or partnership building, preferably in higher education
• Experience organizing or supporting in-person and online events such as job fairs or information sessions
• A minimum of an associate’s degree required

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to frequently and efficiently travel to events

• Strong verbal communication for engaging with prospective students during recruitment events and information sessions
• Written communication to effectively create digital assets like landing pages and partnership materials
• Strong networking skills to cultivate and maintain partnerships
• Strong presentation skills with the ability to effectively communicate information to diverse audiences
• Ability to work independently while managing time effectively to complete tasks within designated hours and avoid exceeding allotted work time
• Ability to build relationships with students, staff, and external partners
• Ability to organize and schedule recruitment events, such as fairs and information sessions
• Confidence and professionalism in presenting university programs to groups
• Familiarity with tools for creating and managing digital content (e.g., building landing pages, managing vanity URLs)
• Comfort using CRM systems for student outreach tracking

Machines, Tools, Equipment, Electronic Devices and Software: Microsoft Office Suite, CRM

Contact with Students: Frequent

Contact with Faculty and/or Staff: Occasional

Contact with Partners, Community, and Vendors: Frequent

SPECIAL REQUIREMENTS:

Position may be required to work flexible hours particularly given the need to support students’ or stakeholders’ extended hours of operation and may require occasional weekend and/or evening work. Applicants for this position are subject to a background check and a criminal history review. A valid driver’s license and vehicle for travel are required. In addition this position is subject to a Motor Vehicle Report. Appropriate auto liability insurance coverage must be maintained. Requires 25-40% travel, such as to meetings, conferences and may include overnight travel.

The hiring range for this position is $25.00-$32.00 per hour. Offers are determined by a variety of factors, including but not limited to geographical location, knowledge, skills, years & depth of experience, and equity with internal team members.

BENEFITS AND PERKS

At the University of Massachusetts Global, we support your total well-being with flexible and meaningful benefits:

• Health: Medical, dental, and vision coverage with spending account options.

• Work-Life Balance Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break.

• Financial Security: Life, disability, accident, legal, identity protection, and student debt support.

• Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution!

• Education: Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer.

• Wellness: Counseling services, Free Calm Health subscription and year-round wellness programs.

Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law.

Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at recruiting@umassglobal.edu.