Job Description

CCS is looking for a motivated professional to join our team as aStudent Management System Administrator! This role is primarily responsible for providing support to a large school district's Student Management System (Infinite Campus) and addressing administration's needs. This is an excellent opportunity to work with school systems as a service provider ensuring the smooth operation of the SIS Software.

Pay for this position is between $70,000-$90,000 annually. Salary will be determined by many factors including but not limited to qualifications, experience, and customer service skills.

RESPONSIBILITIES:

• Performs preliminary research of issues reported by the district such as: verifying access and permissions of school district personnel, looking up a student schedule, checking attendance, etc.
• Processes job requests from school district personnel and submits batch jobs to be run by operations staff.
• Processes various district reports.
• Maintain and manage Student Management System databases (SQL).
• Assists the school district in the submission of data for processing.
• Maintain a familiarity with a variety of programming concepts, practices, and procedures.
• Audits input and output document of various complexity for accuracy and then packages the output for delivery to the school district.
• Learns technical aspects of the student management systems used in the district.
• Monitors website to ensure information is updated.
• Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail, and database software in performing work assignments.

• Perform other job-related duties as assigned.

QUALIFICATIONS:

• Previous experience with Infinite campus
• Proficient in Microsoft office 365 applications
• Knowledge of Tableau
• Knowledge of SQL databases
• Bachelor’s degree in Computer Science or related field
• Previous experience in a support center or customer service organization.
• Work experience with K-12 education (required)
• Familiarity with Web, Contact Management systems and PC based applications.
• Excellent written and verbal communication.
• Attention to detail; demonstrating consistent follow through with set processes and documented procedures.
• Able to work in a fast-paced environment with frequent software releases.
• Able to problem solve while prioritizing effectively and efficiently; determine when to escalate issues with attention to detail.
• Collaborate; able to work with or deal with a variety of personalities while working towards a common goal
• Excellent written and verbal communication.
• Able to work in a fast-paced environment with frequent software releases.
• Able to problem solve while prioritizing effectively and efficiently; determine when to escalate issues with attention to detail.
• Collaborate; able to work with or deal with a variety of personalities while working towards a common goal.