Job Description

*If you are a U.S. citizen or eligible non-citizen, please ensure you have completed the 2025-2026 FAFSA prior to submitting your application. If you need assistance or have questions, please contact the Financial Aid Office at finaid@nwhealth.edu.

Hours:

• Approximately 7 hours per week

Duties:

Front Desk & Customer Service

• Greet patients, students, and visitors in a friendly and professional manner.
• Check patients in and out using clinic systems and established procedures.
• Answer phone calls, schedule appointments, and provide basic clinic information.
• Assist patients with intake forms, documentation, and general inquiries.

Administrative Support

• Maintain accurate and confidential patient records in compliance with clinic policies.
• Collect and process payments or visit documentation as required.
• Support clinic staff and student interns with administrative tasks.
• Keep the front desk area clean, organized, and stocked with necessary materials.

Clinic Operations

• Coordinate patient flow with student and supervisors.
• Monitor the waiting area and ensure patients are informed of wait times or delays.
• Follow clinic protocols to support a safe and efficient environment.
• Assist with closing procedures at the end of the Saturday clinic shift.

Requirements

• Eligible for work study employment.
• Strong communication and customer service skills.
• Ability to work independently and handle a fast‑paced environment.
• Dependable and punctual, especially for Saturday shifts (Hours are 7:45 a.m. - 2:00 p.m.)
• Basic computer skills (e.g., scheduling systems, email).

Equal Opportunity Employer

Northwestern Health Sciences University is an Equal Employment Opportunity Employer and is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Further, NWHSU prohibits all forms of discrimination is any education program or activity that it operates. The Notice of Non-Discrimination is located on our website. Individuals may report concerns or questions to the Title IX Coordinator. Please refer to our website for further information.