STUDENT FINANCE OFFICER
Location: Manchester
Reporting to: Head of Finance
Contract Type: Full-Time, Permanent
About the Role
We are seeking a highly organised and detail-oriented Student Finance Officer to join our Finance team in Manchester. Reporting to the Head of Finance, you will play a key role in supporting the administration and management of student finance processes, ensuring accuracy, compliance and excellent customer service
Key Responsibilities
• Provide professional guidance to students regarding tuition fee funding, eligibility and financial support options.
• Assist students with complex funding issues, including appeals, additional year funding and exceptional cases
• Support students in understanding funding requirements, evidence submission and timelines
• Review and verify student funding evidence to ensure compliance with regulatory requirements
• Monitor funding statuses and follow up on pending or unresolved cases
• Maintain accurate and up-to-date records of funding approvals, declines and outstanding cases
• Take ownership of complex or escalated student finance cases
• Work collaboratively with Registry and Finance teams to resolve issues efficiently and escalate issues where necessary and follow through to resolution
• Identify areas for improvement in funding verification processes
• Support implementation of new processes to reduce delays in funding approval
• Prepare regular reports on funding verification progress and outstanding cases
• Analyse trends and identify risks relating to student funding
• Maintain confidentiality and ensure compliance with data protection regulations
Key Skills & Experience
• Minimum of 2–3 years' experience in a Student Finance role, preferably within a higher education environment.
• Experience working with student finance systems or within higher education
administration
• Strong understanding of Student Finance England (SFE) processes and funding rules
• Experience handling complex casework and problem resolution
• Excellent communication and interpersonal skills
• Strong attention to detail and organisational skills
• Ability to manage multiple priorities and meet deadlines
UK Management College prides itself on providing quality education to students from diverse backgrounds. Our commitment to distance learning and access to education enables us to cater to the widest range of students - not only those who are in paid work but also the retired, those returning to education, registered carers, single parents, or just anyone who wishes to acquire education. With an emphasis on real-world issues, our students graduate job-ready with the skills to make tomorrow better.
Situated in the heart of Manchester, the UK Management College serves as an oasis of learning, innovation, and technology whilst offering a vibrant culture on campus. Our colleges medium size allows us to offer the facilities and academic excellence of a major university while retaining a friendly, close-knit atmosphere.
