Job Description

Location: On-site (South Melbourne)
Reports to: Head of Student Experience
Type: Full-Time

Join a high-impact, student-focused organization dedicated to delivering exceptional experiences and measurable outcomes.

• Play a key leadership role in driving student
  retention and engagement
• Own and manage end-to-end program performance
• Directly influence long-term student success and company growth

About the company:
Aaron Sansoni Group International (ASGI) is a global education and mentoring company supporting entrepreneurs and business owners to scale their ventures.

• Delivers premium business education programs, including Empire Mastery
• Works with clients across Australia and internationally
• Focused on practical strategy, implementation and commercial growth
• Supported by a dedicated marketing team generating qualified inbound demand
• Committed to high performance, accountability and measurable outcomes

About the role: This is a full-time Student Experience Program Manager position owning program success end-to-end.

• Lead retention, engagement, and growth strategy for your assigned program
• Manage the full student lifecycle from onboarding to renewal
• Work closely with senior leadership and cross-functional teams
• Drive data-backed decision making and performance outcomes
• Act as the primary relationship owner for your student portfolio

You are measured on retention, engagement, and long-term student success.

What You’ll Do (The Execution)

• Develop and execute data-informed retention and engagement strategies
• Oversee onboarding, engagement milestones, and renewal processes
• Conduct structured check-ins across the student lifecycle
• Monitor and report on retention and engagement metrics
• Design feedback systems to improve service delivery
• Collaborate cross-functionally to ensure a seamless experience
• Proactively identify risks and implement retention solutions
• Handle objections and conflict resolution with professionalism
• Represent the department at live and virtual events
• Mentor and guide team members to maintain high standards

Who You Are (The DNA) We hire for leadership, ownership, and impact.

• 3+ years in Account Management, Customer Success, or similar roles
• Strong analytical skills with experience interpreting performance data
• Exceptional relationship management and communication skills
• Proven ability to handle objections and resolve conflict
• Highly organized with strong follow-through
• Confident using CRM and data tools (HubSpot, Maxio, Intercom, Aircall, MS Suite)
• Proactive, solution-oriented, and self-motivated
• You understand retention metrics, engagement trends, and how to turn insights into action.

Culture

• High-performance, student-first environment
• Collaborative and supportive team culture
• Strong focus on accountability and results
• Continuous improvement and growth mindset
• Wins celebrated, standards protected

People thrive here because they make a real impact on student outcomes.

Benefits

• Subsidized gym membership
• Ongoing training and development
• Quarterly Experience Days
• Structured 3-month induction program
• Access to on-demand training and programs
• Family and friend event discounts
• Clear career progression pathways

If you are passionate about driving student success and creating meaningful experiences, click APPLY