Job Description

Student Experience and Engagement Coordinator

ABOUT JMC

Founded over 40 years ago, JMC is a heritage higher education provider specialising in the creative industries. We offer smaller classes, real studios with incredible equipment, and lecturers who still work in the industries they teach, from TV production to music theatre to game design.

Our positioning is direct. JMC graduates, and our staff, are working creatives and collaborators. They excel at their own craft, and they’re also exceptional team players.

We’ve been doing this for over 40 years, and we plan to keep doing it for many more. This is a place to build a career chapter, not just a CV line.

YOUR ROLE, HONESTLY

The Student Experience & Engagement Coordinator is responsible for the campus based implementation of JMC’s student experience framework, driving student belonging, engagement and early trimester retention.

Reporting to the Student Experience, Engagement & Wellbeing Lead, and working in partnership with the Campus Operations Manager & Student Services team, this role brings the JMC student experience to life on campus through structured student voice governance, community engagement initiatives, student communications and proactive oversight of the student journey.

The role plays a critical function in strengthening early student connection, identifying engagement risks and contributing to improved retention, satisfaction and consistency of experience across all campuses.

WHAT YOU’LL DO

• Coordinate and administer the Student Voice Council including elections, meetings, agendas, and action tracking.
• Facilitate structured feedback loops between students and campus leadership and, maintain transparent records of student-raised themes and institutional responses and support leadership in closing the feedback loop with students.
• Contribute to term-based reporting on student sentiment and engagement themes.
• Assist with pulse surveys and early engagement feedback mechanisms.
• Escalate emerging student risk indicators appropriately and collaborate with Academic and Student Services teams to ensure early connection and support.
• Monitor participation rates and engagement trends and ensure activities are inclusive and aligned with institutional values.
• Act as a student experience lens within the campus environment.

Work Health, Safety & Wellbeing

All JMC Academy employees share responsibility for maintaining a safe and healthy workplace. In this role, you are expected to take reasonable care for your own health and safety, and for the health and safety of others who may be affected by your work; comply with JMC Academy’s WHS policies, procedures and safe work practices, and follow reasonable instructions from JMC or emergency response personnel; report all hazards, incidents, injuries and near misses to your line manager as soon as practicable; participate in WHS consultation, training and wellbeing initiatives relevant to your role; and contribute to a respectful, inclusive and psychologically safe work environment, free from bullying, harassment and discrimination.

WHAT YOU’LL BRING

• Demonstrated commitment to improving student experience, engagement and belonging.
• Strong understanding of the link between early engagement, student satisfaction and retention.
• Experience coordinating events, student programs, clubs, societies, peer leadership or student representative bodies.
• Ability to manage multiple initiatives across a structured trimester cycle.
• Strong stakeholder engagement skills across students, academic teams and professional staff.
• Experience interpreting student engagement or survey data to inform improvements.
• Ability to operate effectively within a nationally coordinated model while delivering locally.
• Experience in higher education or creative industries education is desirable.
• Working with children check required

YOU’LL THRIVE HERE IF

• You genuinely enjoy connecting with people and creating a sense of belonging.
• You take initiative, follow through on commitments, and keep multiple projects moving.
• You build trusted relationships with students, academics, and professional staff alike.
• You use feedback and data to improve experiences rather than simply report on them.
• You're energised by helping students succeed and contributing to a creative, collaborative campus culture.

YOU’LL FIND IT HARDER IF

• You prefer working behind the scenes and don't enjoy engaging with people every day.
• You wait to be told what to do rather than taking ownership and driving outcomes.
• You're uncomfortable balancing competing priorities and changing campus needs.
• You see student feedback as a box to tick instead of an opportunity to make meaningful improvements.
• You find it difficult to collaborate across teams or communicate with a wide range of stakeholders.

THE PRACTICAL BITS

BASE: Sydney with hybrid working and some in-office presence for collaboration and key events.

REPORTS TO: Student Experience, Engagement & Wellbeing Lead

TYPE: Full time, permanent.

SALARY: Competitive, commensurate with experience; we’ll talk specifics early in the process.

APPLY TO: [EMAIL or link to ATS]

WHAT TO SEND

A CV and a short cover note (no longer than a page). In your note, tell us briefly: the largest paid media budget you have personally traded, the single optimisation that made the biggest difference, how you’re using AI tools (including Claude) in your trading today, and your experience preparing for or trading within Google AI Overviews and AI Mode placements.