Job Description

The I.T. & A. Endpoint Team is looking for technicians excited to learn and grow in their technical skills! We recommend basic computer literacy and troubleshooting knowledge; however, no previous experience is required for this position. In this role, you will assist faculty, staff, and students with their software and hardware troubleshooting and maintenance on college-owned computers.

Time Commitment Approximately 6-12 hours/week (2-hour blocks of time or more)

Hours Monday-Friday, 9 AM-5 PM with opportunities for break work

Supervisor Wyatt Maszczak

Location Job Hall

Pay Rate: $16.00/hour

Desired Qualifications:

• Advanced knowledge of Windows and Macintosh platforms

• Knowledge of Microsoft Office, Zoom, and other Workplace Applications

• Knowledge in computer hardware, software and networking

• Good customer service skills

• Ability to work independently

• Ability to troubleshoot problems in front of users

• Ability to remain calm under pressure

Task and Duties:

• Assist the team with equipment moves, removals, and adjustments.

• Assist with computer replacement and deployment

• Assist clients with basic computer issues/skills as needed

• Troubleshoot and fix hardware and software issues with computer equipment and accessories

• Help maintain the college’s computer inventory

• Utilize Teams, Excel, and other Microsoft Office Products for communication and record keeping

• Utilize our ticketing system to communicate and track work for clients

• Visit Computer Labs and client offices to assist with technical issues

The Endpoint Technician Student Team is committed to building and maintaining a diverse, equitable, and inclusive workplace for all students to learn and grow their professional skills. We encourage all interested students to apply regardless of their experience, race, gender/gender identity, or physical/mental ability.

P.S., please include a resume, even if it only includes extra circulars! Applications will be accepted until May 12th (end of finals). Interviews may be requested in person (preferred) or on Zoom with Camera ON. Please reach out to the hiring manager if you have any questions, concerns or need accommodations for the interview process.

Ithaca College’s student employment program offers meaningful experiential learning opportunities that develop transferable skills sought by employers across various industries. These positions allow students to apply classroom knowledge in real-world professional settings, fostering both personal and professional growth.

Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.

It is advised that applicants apply attaching both a resume and cover letter. Application screening will begin immediately. Employment is contingent upon successful completion of the I-9 and employment eligibility requirements. You will need to bring your original, unexpired, authorized personal identification documents to your designated representative or The Office of Human Resources (Peggy Ryan Williams Center, Garden Level) to complete the form. More about acceptable documentation can be found here: https://www.uscis.gov/i-9-central/form-i-9-acce... Please note that photos or copies will not be accepted.

In an effort to promote campus safety and the security of College resources, Ithaca College will, consistent with the requirements of the law and prudent practices, conduct criminal background investigations per College policy.  This position is subject to a criminal background check. All offers of employment are contingent upon the successful completion of the criminal background check.

For assistance with the application process, contact Student Employment at StudentEmployment@ithaca.edu.

For more information about student employment or specific job inquiries, visit our website or contact the hiring manager listed on the job posting.