Job Description

Your Opportunity

In accordance with Letter of Understanding #1 – Student Employees, and in coordination and under direct supervision of the Educational Technology Coordinator, Teaching and Learning Advisor, Librarian, or designated supervisor, the TLI Student Assistant provides peer-based support with educational technologies by assisting with teaching and learning activities that help educators and students better understand and utilize educational technologies. The Student Assistant connects learners with educators and peers to enhance engagement, and assists the supervisor and Teaching and Learning Innovations Portfolio with programming for educators and learners.

Functions and Duties

Under the supervision of the Educational Technology Coordinator, Teaching and Learning Advisor, Librarian, or designated supervisor, the TLI Student Assistant, will perform the following duties:

1. Offer assistance to peers as required each week, to support their navigating and use of the College’s educational technology platforms.
2. Work with supervisor to provide one-to-one educator help in solving problems related to educational technology and digital learning systems, providing contributions from a student perspective.
3. Work with supervisor to support the maintenance of educational technologies and digital learning systems.
4. Flag areas of improvement to help resolve minor technical issues proactively.
5. Assist the supervisor with onboarding educators and students to new educational technology systems.
6. Maintain statistics and records regarding service and space usage and follow portfolio procedures.
7. Support educational and digital platform migration activities.
8. Work with the supervisor to create innovative opportunities to engage with educational technologies that can lead to improved educational and student outcomes.
9. Regularly communicate with the supervisor and other support staff regarding activities and initiatives.
10. Refer students and educators to appropriate college resources and services when additional support is required.
11. Participate in college-wide TLI events such as workshops and PD days
12. Perform other related duties as assigned that are similar in scope.

Education and Experience

• Enrolled in a post-secondary program at Okanagan College.
• Prior work or volunteer experience is considered an asset.
• Proficiency in the technologies of assigned work, such as Learning Management Systems, educational technologies, LTIs and APIs.
• Preference given to those with experience offering technical support.

Skills and Abilities

Strong attention to detail.
Demonstrated respect for privacy and confidentiality.
Strong interpersonal, problem solving, communication, and time management skills.
High level of technical aptitude and proficiency in the use of a variety of computer software applications.
Ability to provide both individual and small group assistance.
Effective written and verbal communication skills.
Developed organizational skills.
Ability to work effectively both independently and as part of a team, with a desire to work in a collegial and collaborative environment.
Demonstrated commitment to inclusive learning environments and supporting educator and student success.

Our Values

• Students first: Creating meaningful life-long educational opportunities of the highest quality for alumni, current, and future students is at the heart of everything we do.
• Community: We are one College. We enthusiastically embrace the opportunity to work with, learn from, and support everyone we encounter collaboratively and collegially.
• Respect: We welcome, embrace, and celebrate that which make us unique in creating an environment in which every individual is valued, affirming our commitment to human dignity for all.
• Courage: We are courageous in our actions in areas that contribute to positive change in our communities and beyond. We have the courage to be vulnerable. We are truthful, sincere, and act ethically with honesty and fairness.
• Relationships: We steward meaningful relationships built on a foundation of reciprocity. We are compassionate, empathic, and care for the holistic well-being of students, employees, community members, and the land.
• Distinction: We choose activities in which we can achieve excellence and positively impact society.