Job Description

Field of activity

In your new position you will be assisting B2B clients (large financial institutions operating on the market) in implementing, maintaining, and troubleshooting Clearstream Banking connectivity products. The type of tasks is highly diversified.

Tasks/responsibilities

• Advise customers on the day-to-day usage of Clearstream Banking connectivity media
• Provide clients with support on their connectivity setup
• Support the roll out of the new connectivity tool
• Assist clients in finding a solution to technical issues and make recommendations
• Train customers on the Clearstream connectivity products
• Participate in the connectivity product requirement review and development process

Qualifications/required skills

• Written & spoken English as English is the primary means of communication. French, German or any other language are of advantage
• Proactive approach in customers’ support
• IT skills: proficient with Microsoft Office package and Teams
• Excellent customer-oriented communication as well as strong analytical skills
• Strong problem-solving skills, accuracy, ability to work as part of the team
• Interest in financial markets and open-minded approach towards IT infrastructure
• Ability to work in a constantly changing environment and prioritize tasks

You can look forward to our benefit package

• Hybrid Work and Flexible working hours
• Health & Wellbeing - fully covered Multisport card
• Meal allowance for each working day (paid directly to your salary)
• Flexible Benefit Account (Pluxee) - 300 per month
• Referral bonus - for a successful recommendation of your friend worldwide