Job Description

Post titleServices Support OperativeCollege/DivisionCampus ServicesSchool/DepartmentFacility ServicesFull time/Part timePart timeDuration of the Post22/10/2026- 20/01/2027Grade1Hourly rate£13.45 per hour plus holiday entitlementNumber of positions available1Closing Date16/10/2026 at 23:55

Please note that this vacancy may be taken down early depending on the number of applications received. We advise you to submit your application promptly.

Our offer to you

At the University of Birmingham, Worklink is the dedicated student employment service which helps students to find flexible, well paid part-time roles that fit around your studies. Each year, the University invests more than £2.5 million to employ 3,000 of our own students in a wide range of roles, supporting our student community into part-time work. Roles available via Worklink include a range of positions, including administrative roles, support staff such as cleaners or baristas, research roles and many more.

Jobs through Worklink help you to gain work experience, develop skills relevant for your future career, and improve your soft and hard skills in a professional setting. Enhance your CV and get valuable experience ready for graduate roles and feel connected to your university and local community.

Our jobs are flexible and can be scheduled around your academic commitments, so you can focus on your studies first. Our team are passionate about supporting students into work. Worklink are based in a central location on campus which is easily accessible for students and can also be contacted online.

Find out more about working through Worklink here or via the student intranet.

Job Context

Facility Management Services provides a wide range of support services to the University of Birmingham. We deliver high quality customer service to students, staff and visitors across the University community. Integral to our success is a commitment to teamwork, reliability, and delivering services efficiently and professionally.

The Post, Portering and Administrative Services teams support the day to day operation of the University through the processing, delivery and collection of mail, parcels, equipment and other essential items.

Job Summary

The post holder will work as part of the Postal Services team, primarily supporting the receipt, sorting and processing of internal and external mail and parcels across the University.

The role involves routine postal duties and customer service activities. The post holder will work as part of a team to ensure services are delivered efficiently and to agreed timescales.

Whilst the role is currently based within Postal Services, there may be opportunities to support other areas within Facility Management Services in line with business needs.

Organisation Chart:

Head of Facility Services – Deputy Manager Post, Portering and Transformation – Postal Team Leader – Portering Team Leader

Main Duties

• Receive incoming mail and courier deliveries and ensure items are routed correctly.
• Sort internal and external mail and parcels for delivery across the University.
• Record deliveries and collections using handheld devices and postal systems where required.
• Accept outgoing mail and parcels from departments and ensure they are prepared for dispatch.
• Assist customers with routine postal enquiries and direct more complex queries to the appropriate colleague.
• Provide a professional and customer focused service to staff, students, visitors and external organisations.
• Maintain accurate records relating to the receipt and delivery of mail and parcels.
• Comply with all relevant University policies, procedures, health and safety requirements and safe working practices.
• Assist with the movement of mail sacks, parcels and other items, including occasional lifting and carrying.
• Support colleagues and work flexibly across the service to meet operational requirements.
• Undertake any other duties appropriate to the grade of the post

Required knowledge, skills, qualifications & experience

• Good interpersonal skills with the ability to communicate effectively.
• You must be able to work well under pressure, with a proven ability to adjust to changes in work schedules and environment.
• Ability to follow detailed schedules and work plans.
• Ability to learn and understand how diversity considerations affect own area (e.g. Dietary requirements/dress code).

Further details

• Working Hours: Thursdays 13:00-15:00, Fridays 13:00-15:00. You must be able to commit to these working hours in order to apply.

For any informal queries, please contact Nicholas Tunney (n.l.tunney@bham.ac.uk)

The University of Birmingham restricts all students to working up to 20 hours per week during term time for a maximum of 13 consecutive weeks. If your application is successful and your course does not follow the usual academic term timetable (e.g.  PGT, PGR or PhD student), you and your supervisor must formally agree vacation periods if this role exceeds 20 hours per week. In addition to this, please be aware if you are an international student you will be required to apply to the Registry for the appropriate authorised absence.

You are only eligible to apply to this role if you are a current University of Birmingham student. If you are not a University of Birmingham student your application will not be considered.

To work you will need to carry out a right to work check. These checks will need to be completed prior to work commencing.

Regarding the use of AI in applications, we review hundreds of applications and shortlist candidates based on their unique perspective, motivations and potential. Cover letters generated through, or edited by, AI tools (e.g. ChatGPT or CoPilot) are easy to identify. They produce generic answers and will not score highly enough to progress. You may use AI tools for research, but all written content in your application must be your own work. Authenticity and originality are key to standing out in this process.

Due to the high volume of applications we receive, we’re unable to contact all applicants individually. You can check the progress of your application by logging into the Worklink jobs portal using the same email address you used to apply. If you haven’t heard back within six weeks of the closing date, please assume your application has been unsuccessful.