About

The University of Cincinnati Testing Services department provides secure, professional, and accessible testing environments for students, faculty, and external test-takers, adhering to the standards of the National College Testing Association.

Student Associates perform a vital role within the department of Testing Services. They interact regularly with students, faculty, and other university employees. They welcome test takers to the center and assist with daily departmental activities while maintaining confidentiality of student, department, and institutional information.

Primary Duties

The Student Associate position provides part-time employment opportunities within University of Cincinnati departments. This role offers students the chance to gain valuable work experience while supporting the operations and services of the university.

• Support and effectively monitor test takers as they arrive, check-in, and test at Testing Services.
• Ensure that all the testing materials needed are prepared ahead of each shift.
• Attain and maintain vendor certifications for high-stakes professional and licensure tests as required.
• Communicate with faculty, coworkers, and test takers in person, via email, and via phone call in a timely and professional manner.
• Maintain test security and integrity.
• Accurately label and file testing materials according to desk guidelines.
• Deliver high quality customer service online, by phone and/or in-person to all those utilizing UC Testing Services
• Serve as a strong student staff member and ambassador for Testing Services.
• Perform a variety of administrative, operational, or program support tasks as assigned by the department.
• Assist with daily office or departmental activities, including data entry, filing, customer service, and communications.
• Support departmental projects, events, and initiatives that enhance university programs or community engagement.
• Operate standard office equipment and software applications in the performance of assigned duties.
• Maintain confidentiality of student, departmental, and institutional information in accordance with university policies.
• Demonstrate professionalism, reliability, and a commitment to providing quality service.
• Perform related duties based on departmental need. This job description can be changed at any time.

Minimum Requirements

• High School Diploma or GED
• Enrolled at a post-secondary institution or a secondary school.
• Enrolled at least part-time (one or more credit hours if at a post-secondary institution), except for summer term, or will be a registered student during the next academic term.
• Must be at least 16 years of age.
• “Enrollment” shall include:
  • The period between two successive terms for which the student is enrolled.
  • The one “off” term in each academic year in which the student is not enrolled. Student employee status may be retained for one additional term following either graduation or withdrawal from enrollment.

Physical Requirements