Student Assistant, Tutoring
Department: Tutoring
Location: Westshore Campus
Reports To: Campus Director
Recruitment Type: Internal
Requisition ID: req6727
Employment Type: Student
Union Position: Non-Union
Work Schedule: Based on Department needs
Number of Openings: 0
ESSENTIAL FUNCTIONS
Grows and develops customer service skills by providing students
and the general public community support and assistance. Develops an
understanding of student and community needs to provide professional assistance
to students and the community in support of student
success. Develops relationships with new students and continuing
students at Tri-C encouraging and supporting their success at Tri-C.
student success activities
student success information and connections to campus resources through class
visits and campus email
assistance to peers in navigating campus services and enrollment processes at
Tri-C
familiarity with campus operations, facilities, student services and My Tri-C
Space; greets and assists students at key Student Services areas, conducting
campus tours, and serving as host/hostesses at campus events and activities
class visits as needed
overall excellent customer service to students and members of the community
other duties as assigned
REQUIRED QUALIFICATIONS EDUCATION AND KNOWLEDGE, SKILLS and ABILITIES PHYSICAL DEMANDS/WORKING
EXPERIENCE/TRAINING
School Diploma (or equivalent)
of at least six credit hours at Tri-C
GPA of 2.5
maintains six credit hours each semester
satisfactory academic progress
to work a flexible schedule including evenings and weekends
excellent written, verbal and interpersonal communication skills
to work accurately with great attention to detail
to organize work and set priorities within a general structure
to confidentially and discreetly handle subject matters requiring privacy and
sensitivity
to determine needs and identify solutions
to foster a team environment and work collaboratively
commitment to providing exemplary customer service
basic-level proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
sensitivity to appropriately respond to the needs of a diverse population
CONDITIONS
(The demands described here are representative of those that must
be met by an employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions
is performed in a normal, professional office environment;
area is adequately lighted, heated and ventilated;
the employee may sit comfortably to perform the duties of the job and will
perform repetitive motions with hands/fingers using a computer mouse and
keyboard to type. However, there may be some walking; standing;
bending; carrying of light items such as papers, files, pamphlets, books, etc.;
also require walking and standing in conjunction with travel to and attendance
at meetings and conferences away from the worksite
Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure
Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.
