Full-time, fixed term position up until 19 March 2027
Base salary will be in the range $83,776 - $93,121 + 17% Superannuation (HEW Level 5)
Based at our St Lucia Campus
We are seeking a motivated, energetic, and highly organised Student and Academic Administration Officer to join the School of Languages and Cultures. In this role, you will deliver high-quality customer service by providing friendly, accurate, and informative support to students, academic staff, and professional colleagues. Reporting to the School Manager, you will play an important role in supporting the smooth operation of the School through the delivery of a broad range of administrative services and processes.
This is a varied and fast-paced position where you will provide high-level administrative support across teaching and learning activities, respond to day-to-day enquiries, and maintain key systems and processes. Working within a collaborative and inclusive environment, you will be supported to build your skills, develop your career, and make a meaningful contribution to positive student and academic outcomes.
Key responsibilities will include, but are not limited to:
Deliver accurate, timely advice and support to students, staff, and stakeholders in line with University policies and legislation.
Process a wide range of student administration tasks including admissions, enrolments, progression, exams, and study abroad.
Support academic administration activities such as timetabling, course profiles, Blackboard updates, and grade processing.
Contribute to process improvement, data accuracy, and the maintenance of University systems, websites, and publications.
Provide general administrative and customer service support, including event participation, meeting support, and responding to enquiries.
An undergraduate degree in a relevant area or an equivalent combination of experience and/or education/training.
A sound understanding of administrative processes relevant to student and academic administration, or the ability to rapidly gain such knowledge.
High level of attention to detail and accuracy in written, oral and interpersonal communication with demonstrated ability to establish priorities and meet deadlines.
Ability to exercise initiative and judgment and to work independently and collaboratively within the team and across other organisational units.
A strong orientation to the provision of a high level of customer service.
An empathy with an ability to communicate with students, including those from diverse cultural backgrounds.
Experience in a tertiary education institution or other large organisation in an area related to student administration would be highly regarded.
Knowledge of University student computer systems and packages or the ability to rapidly gain knowledge of the systems e.g. Microsoft Office, SI-net, Jac, Business Objects, Course & Program management systems, eLearning systems, online application systems, and the use of CRM systems would be desirable.
As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world, working together to create a better world. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available.
Enjoy up to 26 weeks paid parental and primary care leave, 17% super, 17.5% leave loading, flexible and hybrid working options, health and wellbeing programs, a heavily discounted Study for Staff program, on‑campus childcare, affordable parking, and salary packaging.
For more information about this opportunity, please contact Sherrie Hoang, School Manager at slc.sm@uq.edu.au For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job reference number (below) in the subject line.
When you apply, please ensure you upload a resume and cover letter summarizing how your background aligns to the ‘About You’ section.
Pre-employment checks may include: verification of the right to work in Australia, criminal history checks, and Blue Card checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.
You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.
We're dedicated to equity, diversity, and inclusion We recognise that career pathways and opportunities differ, and encourage applications from candidates who may not meet every criteria but can demonstrate their potential relative to opportunity. We’re also happy to support any accessibility needs throughout the recruitment process. Just let us know how we can help by emailing talent@uq.edu.au or calling +61 7 3365 2623.
Applications close Thursday, 28 May 2026 at 11.00pm AEST (R-65353).
