Full time, continuing
Support a high‑impact team managing student complaints, misconduct and appeals
Base Salary $89,755 - $100,495 + 17% superannuation
About the opportunity
The Student Affairs Assistant plays a key role in supporting the University’s complaints, misconduct and appeals processes. Working within the Student Affairs Unit (SAU), you will contribute to the smooth and compliant operation of case intake, triage and early‑stage administration. This role has a direct impact on the student experience and supports effective engagement with academic and professional staff, investigators, solicitors and members of the public.
Your key responsibilities will be to:
work closely with case managers, senior staff and key stakeholders across the University
deliver daily administrative services that support efficient handling of complaints, misconduct and appeal matters
analyse, record and triage incoming cases in line with University policies and procedures
prepare written advice, recommendations and updates on administrative anomalies under guidance from senior staff
support administrative functions for the Manager, Director and Deputy Registrar, including correspondence and meeting coordination
coordinate and minute student misconduct meetings and maintain accurate electronic records
update databases, compile reports and prepare data summaries, charts and tables for presentations
provide administrative support for projects related to complaints, misconduct and appeals
About you
experience in complaints handling or high‑volume customer service, ideally in a university or similar environment
experience interpreting policies, regulations and procedures in a complex organisation
ability to analyse data, compile reports and maintain accurate records
demonstrated capability to apply established processes, make sound recommendations and support process improvements
proficiency with Microsoft Office and relevant administrative systems
tertiary qualifications in a relevant field, or an equivalent combination of training and experience.
Sponsorship / work rights for Australia
You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.
Pre-employment checks and declarations
Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University. Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.
EEO statement
At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTQIA+ We welcome applications from candidates from all backgrounds.
We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion
How to apply
Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.
For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.
For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Tooba Fida, Recruitment Operations by email to tooba.fida@sydney.edu.au
© The University of Sydney
The University reserves the right not to proceed with any appointment.
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Applications Close
Thursday 02 July 2026 11:59 PM
