Job Description

Student Title Classification Information

Quick Link https://chapman.peopleadmin.com/postings/41079 Job Number SE237224

Position Information

Department or Unit Name Schmid College Position Headcount 1 Position Title Student Admin/Office Assistant - Keck Tour Guide Academic Year Academic Year 2026-2027 Term or Semester All Academic Year Is this Role for an Undergrad or Grad Student? Undergrad Anticipated Pay Range $16.90 - $16.90 Pay Range Information

Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.

On which Campus will this work be done? Orange Approved Supervisor Alyssa Castanon Supervisor Email alycastanon@chapman.edu

Scheduling

Please use dates within Chapman Academic Calendar

(https://www.chapman.edu/academics/academic-calendar.aspx)

Desired Start Date 09/21/2026 Projected End Date 05/28/2027 Average number of hours per week Up to 10 Hrs

Position Summary Information

Job Description Summary

Serve as a Student Administrative/Office Assistant and Keck Center Tour Guide for Schmid College by welcoming prospective students and families, leading guided tours of the Keck Center, and providing information about academic programs and student life. Represent Schmid College in a professional and engaging manner while delivering tours, answering questions, and supporting recruitment efforts. Assist with administrative tasks, event support, and occasional training of new tour guides while developing skills in public speaking, customer service, and problem-solving.

Responsibilities

• Greeting families, leading tours through all three floors of the Keck Center
• Answering questions pertaining to academics and student life at Schmid College
• The Keck Center Tour Guide will be expected to memorize and adhere to a script
• The Keck Center Tour Guide will typically lead tours solo and or with partner
• May occasionally help to train new tour guides
• The Keck Center Tour Guide will be trained and mentored to gain knowledge about Schmid College and develop skills in public speaking, customer service, and problem solving.
• Aids with administrative duties and event support as needed.
• Will interact positively with prospective students and families.

Required Qualifications

• Strong interpersonal and customer service skills with the ability to interact professionally with prospective students, families, faculty, staff, and visitors.
• Excellent verbal communication and public speaking skills.
• Ability to learn, memorize, and accurately present tour information and scripted content.
• Dependable, professional, and able to represent Schmid College in a positive manner.
• Ability to work independently and collaboratively with other tour guides and staff.
• Strong organizational skills and attention to detail.
• Ability to assist with administrative tasks and event support activities.
• Comfortable leading walking tours and engaging with groups of varying sizes.

Desired Qualifications

• Declared a major within the Schmid College of Science and Technology.
• Familiarity with Schmid College academic programs, resources, and student life.

Special Instructions to Applicants

Budget Information

Is Federal work-study required? With or Without FWS