Job Description

Student Title Classification Information

Quick Link https://chapman.peopleadmin.com/postings/41161 Job Number SE239724

Position Information

Department or Unit Name Undergraduate Financial Aid Position Headcount 4 Position Title Student Admin/Office Assistant Academic Year Academic Year 2026-2027 Term or Semester All Academic Year Is this Role for an Undergrad or Grad Student? Undergrad Anticipated Pay Range $16.90 - $16.90 Pay Range Information

Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.

On which Campus will this work be done? Orange Approved Supervisor David Carnevale Supervisor Email carneva@chapman.edu

Scheduling

Please use dates within Chapman Academic Calendar

(https://www.chapman.edu/academics/academic-calendar.aspx)

Desired Start Date 09/25/2026 Projected End Date 05/14/2027 Average number of hours per week Up to 19 Hrs

Position Summary Information

Job Description Summary

Provide administrative and customer service support for the Undergraduate Financial Aid Office by assisting with daily office operations, including answering phone calls, tracking incoming mail, scanning documents, and supporting special projects. Assist Financial Aid Advisors by monitoring and responding to inquiries received through the general financial aid email account, answering student questions via email and phone, and helping ensure timely and accurate communication with students and families.

Responsibilities

• Answer phone calls and provide customer service to students, families, and campus partners.
• Monitor and assist with inquiries received through the general Financial Aid email account.
• Respond to student questions via email and phone in a timely and professional manner.
• Track and process incoming mail for the Undergraduate Financial Aid Office.
• Scan, organize, and maintain electronic and physical documents.
• Provide administrative support to Financial Aid Advisors and office staff.
• Assist with special projects and departmental initiatives as assigned.
• Maintain accurate records and ensure information is processed efficiently.
• Handle sensitive student information with discretion and confidentiality.
• Perform other clerical and administrative duties as assigned.

Required Qualifications

• Ability to learn departmental processes and procedures.
• Strong communication and customer service skills.
• Attention to detail and organizational skills.

Desired Qualifications

• Ability to work independently and collaboratively in a team environment.
• Commitment to providing timely and accurate assistance to students, families, and campus partners.

Special Instructions to Applicants

Student Employment will require a background check on final candidate.

Budget Information

Is Federal work-study required? Yes