Job Description

The Student Accounts Counselor will provide high-quality service to students and families in all matters related to student billing, payment plans, and especially student health insurance. This role serves as the key liaison for student health insurance inquiries and ensures compliance with institutional and regulatory requirements.

This position will work primarily at the Wilf and Beren campuses, and other campuses as needed. It has the potential to be remote for a day a week during the school year and 3-4 days per week in the periods when students are not on campus.

This key position is part of the senior leadership team of the Office of Student Accounts. The position works under the direction of the University Director of Student Finance and the Director of Student Accounts.

Position Responsibilities:

• Serve as the main point of contact for all student health insurance matters.
• Assist students with enrollment and waivers related to the student health insurance plan.
• Coordinate with the insurance broker/provider to ensure accurate and timely processing of student insurance data.
• Participate in annual reviews of insurance plans, including rate negotiations and benefit updates.
• Educate students and families about health insurance requirements and options.
• Process student account transactions, including tuition payments, refunds, and adjustments.
• Counsel students on payment plans, account holds, and financial obligations.
• Collaborate with other departments (e.g., Student Aid, Registrar, Health Services to ensure seamless student support.
• Maintain accurate records and ensure compliance with FERPA and HIPAA regulations.

Experience & Educational Background:

• Bachelor’s degree in Business, Finance, Higher Education, or related field.
• 2+ years of experience in student accounts, financial services, or health insurance administration.

Salary Range:

$65,000 - $70,000

About Us:

Yeshiva University is dedicated to academic excellence, intellectual exploration, and the advancement of timeless values that shape and impact lives. With a rich tradition rooted in Jewish thought and heritage, YU fosters a dynamic learning environment across its undergraduate, graduate, and professional schools. Our mission is to cultivate the next generation of leaders who will contribute meaningfully to society, guided by a commitment to ethics, innovation, and service. Our community extends far beyond the classroom, encompassing thousands of students, faculty, staff, and more than 70,000 alumni and supporters worldwide, all working together to build a brighter future.

As a Yeshiva University employee, you will be part of a welcoming, diverse, and intellectually engaging community that values collaboration, excellence, and professional growth. We offer a supportive and stimulating workplace with tangible employee benefits, opportunities for advancement, and a strong sense of purpose. Beyond professional development, YU is committed to ensuring a high quality of life for its employees, offering a work environment that prioritizes well-being, work-life balance, and a culture of mutual respect. Every role at YU contributes to our broader mission of education, research, and societal impact, ensuring that all members of our community—students, faculty, staff, alumni, and friends—are inspired to make a difference. We invite you to bring your talent and passion to YU and join us in shaping the future.

Equal Employment Opportunity:

Yeshiva University is an equal opportunity employer committed to providing employment opportunities to all employees and candidates without regard to race, color, age, sex, national origin, disability status, or any other characteristic protected by federal, state, or local laws.