Job Description
Streetworks Coordinator
Department: Severn Trent Water
Employment Type: Full Time
Location: Raynesway Depot, Derby
Reporting To: Fern Davey
Compensation: £30,000 - £35,000 / year
As a Streetworks Coordinator, you will support the Operations Team and scheduling, providing support to ensure that the company’s work is effectively programmed meeting our clients SLA’s and customers’ expectations.
Key Responsibilities
We are looking for someone who will:
Permit Stops
- Monitor and process site stop notifications received via GTM emails, ensuring updates are accurately captured across F&C and L&P/Civils.
Permit Starts
- Act as the first point of contact for operational crews regarding permit starts, including resolving FSM issues and supporting new crews.
- Coordinate with Streetworks/Scheduling to initiate permits where jobs cannot be dispatched via FSM.
Late Starts, Stops & FPN Management
- Ensure all late starts, stops, and Fixed Penalty Notices (FPNs) are supported with clear and accurate notes outlining the reasons.
- Apply appropriate accountability, including escalation to CSP where issues are attributable to coordination activities.
Permit Errors & Corrections
- Manage permits raised in error by requesting revert starts and coordinating rebuilds through the TMA inbox.
J ob Rebuilds & Completions
- Maintain and utilise the completions list to identify jobs requiring rebuild, ensuring these are sent to STW via the TMA inbox.
- Treat rejected and suspended jobs as aborted and arrange timely rebuilds through the appropriate process
Parked Jobs
- Ensure all parked jobs have clearly recorded reasons and are reviewed and communicated appropriately.
- Coordinate with STW to manage permit ownership for parked jobs.
Systems & Data Management
- Maintain accurate and timely updates across all systems, including FSM, SAP, Street Manager, and shared inboxes.
Team & Operational Support
- Support CSP in identifying and maintaining effective cover arrangements across teams, management, and planning functions to ensure continuity of service.
Skills, Knowledge & Expertise
Previous Experience / Skills
- Experience within Utilities or a similar operational environment is desirable
- Previous experience in a planning or coordination role
- Strong organisational skills with the ability to prioritise and manage workload effectively
- Ability to work under pressure and meet deadlines
- Excellent communication skills
- High attention to detail with a logical approach to problem-solving
Job Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
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