Job Description

Position Title:

Streets Response Team II (may underfill)Reporting to the Public Services Maintenance Supervisor, responds to emergency and routine situations within the jurisdiction of the Salt Lake City Public Services Department. Resolves service requests by appropriate action or refers action to appropriate agency for resolution. The team is staffed 24 hours a day, 7 days a week, year-round.

Position Salary Range:

Streets Response Team I: $22.28 - $29.29

Streets Response Team II: $23.63 - $31.10

This position is eligible for full city benefits, including:

• Health Insurance
• Dental, Vision and Life Insurance
• Paid vacation and personal leave
• Six to Twelve weeks of paid parental leave from day 1 of employment
• Retirement contributions toward a pension plan and/or 401(k)
• A robust Employee Assistance Plan (EAP)
• Up to $4,000 tuition reimbursement annually
• Discounted supplemental benefits like pet insurance and legal services

IMPORTANT: Early application submittal is encouraged. This position will remain open until filled and may close at any time without notice.

Key Responsibilities:

Streets Response Team I:

• Provides immediate emergency and routine assistance in response to calls from residents of Salt Lake City, and other city departments, utility companies, various state/county/city agencies along the Wasatch Front.
• Position works as an apprentice with support from the Response Team Lead, Maintenance supervisor and Traffic Signal Streets Manager. Additional duties and decision authority will be added as the candidate reaches the knowledge levels and competency.
• Answers incoming calls and determines appropriate level of response to service calls, such as snow and ice complaints, fire control support and neutralizing non-hazardous spills, may respond to hazardous spills, if hazmat certified, remove downed trees from city right-of-way, barricade hazards such as road failures and work sites for public services crews, replace downed traffic signs, board and secure damaged city buildings, respond to maintenance problems at city owned parks, perform snow removal duties, collect garbage from designated areas, secure city parks, and city storage areas, replace grates and remove debris from storm drainage system, and stock pedestrian crosswalk flag holders.
• Operates various types of city owned equipment requiring commercial driver’s license. Equipment includes but is not limited to, heavy trucks including semi’s with trailers and “bobtails,” automated garbage collection trucks, bulldozer, aerial lift truck, backhoes, track hoe and other earth moving equipment, fuel tanker, street sweepers, snowplows, and salt/sand spreaders.
• Uses various hand tools, power tools, torches and hoists to board and secure damaged buildings, repair or shutoff water pipes, remove debris from roadway, cut and remove damaged tree’s, re-install maintenance access covers, repair or secure roadway tie-ins and rebar.
• Keeps records and logs of significant calls and incidents during work shift. Performs detailed accident investigations for department after hours. Receives request for service orders and responds to, or transmits them to the appropriate City agency, and prepares work orders for billing citizens, business and other government agencies for work performed by the Response Team. Prepares complex reports and inputs pertinent information into city’s request-for-service system.
• Communicates coordinates and provides information to various government agencies, private businesses and citizens in determining the best response to various situations. Reports zoning ordinance, and hazardous material violations to OSHA, EPA, Salt Lake City County Board of Health, or the appropriate agency for resolution.
• Patrols various areas of the city for illegal dumping activities, right-of-way obstructions, missed garbage pickups, missing or damaged street signs and other traffic control devices, and improper installation or use of barricades. Corrects situations or reports them to appropriate agency for correction. Maintains and monitors the painted city biking routes, sweeping on a monthly basis as weather permits.
• Monitors weather information and high priority snow routes. Initiates and determines the appropriate response to winter storms through discussions with a snow manager. Performs anti –icing and pre storm mitigation on established routes. Performs snow removal duties for an assigned district in accordance with the City's Snow Removal program
• Performs other duties as assigned.

Streets Response Team II:

• Provides immediate emergency and routine assistance in response to calls from residents of Salt Lake City, and other city departments, utility companies, various state/county/city agencies along the Wasatch Front.
• Answers incoming calls and determines appropriate level of response to service calls, such as snow and ice complaints, fire control support and neutralizing nonhazardous spills, may respond to hazardous spills, if hazmat certified, remove downed trees from city right of way, barricade hazards such as road failures and work sites for public services crews, replace downed traffic signs, board and secure damaged city buildings, respond to maintenance problems at city owned parks, perform snow removal duties, collect garbage from designated areas, secure city parks, and city storage areas, replace grates and remove debris from storm drainage system, and stock pedestrian crosswalk flag holders.
• Operates various types of city owned equipment requiring commercial driver’s license. Equipment includes but is not limited to, heavy trucks including semi’s with trailers and “bobtails,” automated garbage collection trucks, bulldozer, aerial lift truck, backhoes, track hoe and other earth moving equipment, fuel tanker, street sweepers, snowplows, and salt/sand spreaders.
• Uses various hand tools, power tools, torches and hoists to board and secure damaged buildings, repair or shutoff water pipes, remove debris from roadway, cut and remove damaged tree’s, reinstall maintenance access covers, repair or secure roadway tie ins and rebar.
• Keeps records and logs of significant calls and incidents during work shift. Performs detailed accident investigations for department after hours. Receives request for service orders and responds to, or transmits them to the appropriate City agency, and prepares work orders for billing citizens, business and other government agencies for work performed by the Response Team. Prepares complex reports and inputs pertinent information into city’s request for service system.
• Communicates coordinates and provides information to various government agencies, private businesses and citizens in determining the best response to various situations. Reports zoning ordinance, and hazardous material violations to OSHA, EPA, Salt Lake City County Board of Health, or the appropriate agency for resolution.
• Patrols various areas of the city for illegal dumping activities, right of way obstructions, missed garbage pickups, missing or damaged street signs and other traffic control devices, and improper installation or use of barricades. Corrects situations or reports them to appropriate agency for correction.
• Monitors high priority snow routes and initiates and determines the appropriate response to winter storms through discussions with a snow manager. Performs anti –icing and pre storm mitigation on established routes. Performs snow removal duties for an assigned district in accordance with the City's Snow Removal program
• Performs other duties as assigned.

Minimum Qualifications:

Streets Response Team I:

• High School graduation or equivalent and one year paid work experience in heavy equipment operation, or general or construction maintenance.
• Knowledge of and ability to use computer programs in the creation of simple reports, activity logs, and input of data into request-for-service system.
• Ability to communicate effectively orally and in writing to wide range of public officials, private contractors, health officials, city employees and the general public.
• Possession of valid Class B Utah Commercial Drivers License with the ability to obtain a Class A CDL with tanker endorsement within 60 days of hire.

Streets Response Team II:

• High School graduation or equivalent and four (4) years paid work experience in heavy equipment operation and/or general or construction maintenance. Two (2) of the four years should include experience working with a public works or municipal program that maintains roads, sidewalks, signals, sanitation etc. which must include two years experience in snow removal activities.
• Demonstrated proficiency in the use of computers. Including programs used in the creation of simple reports, activity logs, and input of data into request for service system.
• Ability to relate well to the general public under varying circumstances. Must be able to function effectively under stressful situations, prioritize tasks and make sound decisions in accordance with policies and procedures.
• Knowledge of standards, practices, materials, and methods, used by the city and state departments, as well as applicable city and state codes and ordinances.
• Ability to communicate effectively orally and in writing to wide range of public officials, private contractors, health officials, city employees and the general public.
• Possession of valid Class A Utah Commercial Drivers License with tanker endorsement.

DESIRED QUALIFICATIONS:

• One year paid previous experience in a customer service related field such as sales, billings, collections including experience working with customers in adverse situations.

WORKING CONDITIONS:

• Moderate to heavy physical effort. Intermittent standing and uncomfortable working conditions due to dirty equipment, fumes, adverse climactic conditions, noise, heat, dust and grease. Constant exposure to traffic and other hazards associated with driving, operating equipment and working on public streets.
• Exposure to stress as a result of human behavior.
• Subject to call 24 hours a day.

CAREER LADDER:

• After fully satisfying the job requirements, may be advanced to Streets Response Team II. Promotions are conditional on availability of funding and require divisional recommendation, Department Head approval and the concurrence of the Human Resources Department.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

POSITION TYPE

Full-Time

POSITION SALARY RANGE

Streets Response Team I: $22.28 - $29.29

Streets Response Team II: $23.63 - $31.10

DEPARTMENT

Public Services

Full Time/Part Time:

Full time

Scheduled Hours:

40