Job Description

Job Posting Title:

Streaming Media Lead, Live Orchestration

Req ID:

10147235

Disney Entertainment & ESPNProduct &Technology

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. 

Here are a few reasons why we thinkyou’dlove working here:

Building the future of Disney’s media:Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.

Reach, Scale & Impact:More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally. 

Innovation:We develop and implement groundbreaking products and techniques that shape industry norms, andsolve complex and distinctive technical problems.

About the Role & Team

The Live Orchestration Department at DE&E Technology consists of agile and responsive teams of technicians that perform the daily processes and proceduresrequiredto run our live and on-demand streaming video products. The department’s responsibilities consist of round-the-clock support for these products, ensuring proper functionality across all platforms. Oversight includes both Linear and Event based content, hands-on operational and procedural support for our products, including system health monitoring and incident management, in addition to live and VOD streaming media orchestration using proprietary software.

A qualified Streaming Media Lead is a key member of a daily operations team responsible for delivering high profile media products tomarket Bypossessingadvanced workflow knowledge and operational experience, this Lead has exceptional and specializedexpertisein an analytical/scientific method or operational process, typically developed through a combination of job-related training and considerable on-the-job experience. In addition, responsibilities will include collection and organization of data files that drive platforms duringoptimaland service-outage incidents, and perform client and product support as needed, which can include holidays,nightsand weekends.

An Operations Lead will also:

• Serve as a shift leader

• Implement guidancein regards totechnology improvement and daily operations

• Run incident management during service outages

• Generate procedure documentation

• Provide operational efficiency feedback to leadership

Values

You’lljoin a team grounded in our Disney values— acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together throughCollaborationand caring deeply for ourCommunity These values shape how we work and how we support one another every day.

What You Will Do

-Focus on major areas of work, typically 20% or more of role

• Responsible for following operational procedures and raising awareness of issues in workflows when they arise

20% of time

• Uses best practices and knowledge of internal or external business issues to improve products or services

30% of time

• Execute defined processes tovalidatethe quality and availability of live content streams

10% of time

• Records steps to troubleshoot workflows when issues arise

20% of time

• Fields workflow requirements from senior staff and gathers data in support of documentation of workflows

20% of time

Required Qualifications & Skills

Minimum andPreferred Inclusive of Licenses/Certs(include functional experience as well as behavioralattributesand/or leadership capabilities)

Basic Qualifications

• 6+ years of experience in a relevant technical,operationalor digital media environment with proven leadership skills

• Deep understanding of live streaming media workflows

• Exhibits broad skills in data synthesis and data processes

• Ability to implement guidanceregardingdata and technology improvement information from Supervisor

• Ability to construct workflow requirements and ensures that team members understand documentation and troubleshooting procedures

• Ability to serve as a subject matter expert during Priority 1-2 Incidents

Additional Information

• This is an operational role based within a 24/7 environment, and shift-based availability will berequired

• Some on-call or extended-hour work may be necessary to support major events or business-critical activity.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committedto forming a team that includes and respects a variety of voices, identities, backgrounds,experiencesand perspectives.

We will ensure that individuals with disabilities are provided reasonable accommodation toparticipatein the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Posting Segment:

Content Platforms & Operations

Job Posting Primary Business:

CPO - Live Ops & Engineering

Primary Job Posting Category:

Streaming Media Ops

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Amsterdam, Netherlands

Alternate City, State, Region, Postal Code:

Date Posted:

2026-04-16