Job Description

Join a strategic team at the forefront of enterprise AI transformation! The Intelligent Solutions Product Strategy team defines adoption strategy for cutting-edge business transformation technologies across JPMorganChase, spanning three domains: Business Process & Decision Management, Intelligent Automation, and Workflow Automation. We are driving the firm's evolution from rules-based automation to AI-enhanced capabilities that automate complex business processes and decisions. In this role, you'll operate at the intersection of strategy, technology, and change management—partnering with executive sponsors, business transformation leaders, and technology product owners to evaluate emerging capabilities, design adoption frameworks, and accelerate value realization. If you're energized by the opportunity to shape how a global institution harnesses automation and AI to transform operations, this is your platform to drive impact.
As a Strategy & Transformation - Intelligent Solutions Product Strategy Associate within the Chief Administrative Office, you will enable enterprise-wide adoption of business transformation technologies across three strategic domains: Business Process & Decision Management (process mining, modeling, simulation), Intelligent Automation (robotics, document processing, data transformation), and Workflow Automation (low-code/pro-code platforms, email automation). You will drive governance and alignment on strategy for a set of capabilities, define learning and enablement to support growth, and track and optimize adoption. Your work will span evaluating next-generation AI enabled capabilities including agentic automation, coordinating proof-of-concept initiatives with internal and external technology partners, and developing executive communications that articulate strategic value. This role offers exposure to 10+ platforms (vendor and internally developed), collaboration with senior business leaders, and the opportunity to influence how the firm deploys AI-driven solutions.
Job Responsibilities

• Develop a deep understanding of business transformation technologies spanning process insights (mining, modeling), intelligent automation (robotics, document processing), and workflow orchestration, and their applications to financial services operations, controls, and customer experience
• Design and execute strategic initiatives to accelerate adoption of business transformation technologies across multiple business lines, including proof-of-concept evaluations of emerging AI capabilities such as agentic automation and AI-enhanced development tools
• Produce executive-level communications including strategic presentations, product updates, and thought leadership content that articulate business value and drive senior stakeholder engagement
• Coordinate cross-functional alignment with internal technology product teams and external vendors to evaluate platform roadmaps, influence feature prioritization, and integrate new capabilities into the firm's technology stack
• Lead firmwide learning and enablement programs including executive conferences, practitioner forums, certification pathways, and hands-on training to build organizational capability across business transformation technologies and AI

Required Qualifications, Capabilities, and Skills

• 3+ years of experience in strategy consulting (MBB or Big 4), financial services transformation, or technology-enabled change management with demonstrated ability to drive large-scale adoption programs
• Strategic thinking and problem-solving skills with ability to synthesize complex information, identify high-impact opportunities, and design scalable solutions across diverse stakeholder groups
• Exceptional project and program management capabilities including experience coordinating multi-workstream initiatives, managing executive stakeholder relationships, and driving outcomes in matrixed organizations
• Executive-level written and verbal communication skills with proven ability to craft compelling narratives, produce high-quality presentations, and engage C-suite audiences on technology strategy
• Intellectual curiosity and technical acuity with ability to rapidly learn emerging technologies (AI, automation, low-code platforms) and translate technical concepts into business value propositions
• Entrepreneurial mindset with ability to operate in ambiguity, design new frameworks and processes, and drive innovation in a dynamic, fast-paced environment

Preferred Qualifications, Capabilities, and Skills

• Experience with business transformation platforms (e.g., UiPath, SAP Signavio, Alteryx, PEGA) or AI/ML technologies in an enterprise context
• Background in learning strategy, organizational change management, or technology enablement with experience designing training programs or practitioner communities
• Experience building dashboards, analytics frameworks, or metrics reporting to track technology adoption and business impact
• Knowledge of process improvement methodologies (Lean, Six Sigma, business process management) or governance frameworks (risk, controls, compliance)
• Familiarity with AI concepts including generative AI, agentic systems, intelligent document processing, or natural language processing
• Experience coordinating large-scale events, conferences, or knowledge-sharing forums for technical or business audiences
• Advanced analytical and presentation skills including proficiency in data visualization tools and executive storytelling

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans