Job Description

Come join our amazing team and work from home!!

The Servicing Strategy Manager II will Supports the development and implementation of the Loan Servicing Division strategies, promotes and implements process optimization, and solves ongoing business issues. Oversees a portfolio of continuous improvement engagements identified to materially improve business performance, shapes the deployment of continuous improvement methodology, and develops tools/analytics to drive cultural and organizational transformation to accomplish business objectives. Collaborates with senior business leaders, functional leaders, and employees to understand needs, map current states, design future states, and deploy sustainable processes. While the primary focus of this role is in either mortgage lending or loan servicing, incumbents will also participate in cross-functional strategic projects across the enterprise. Perform all duties in accordance with all company guidelines and applicable federal, state, and local regulations.

The target pay range for this position is: $85,000 - $115,000 + Annual Bonus.

What you’ll do:

• Collaborate with business leaders to assess needs and develop solutions to promote growth and efficiency.
• Manage portfolio of business projects, assess and analyze business impact of projects, and communicate project activities and updates.
• Lead assigned projects within the organization through the project lifecycle, including analysis, specification, design, development and deployment.
• Translate project requirements into project objectives and task and develop detailed project schedules, project estimates, and resource plans to ensure the optimization of resources and achievement of project objectives.
• Manage multiple projects simultaneously with multiple stakeholder groups.
• Build and execute effective project communication plans to ensure stakeholders, team members and impacted parties are appropriately apprised of the project goals, expectations, status and delivery.
• Establish key performance metrics, design reporting/dashboard solutions, and promote the use of structured information to drive enhanced business performance.
• Analyze findings and implement process improvements to the business and/or leadership.
• Promote a culture of team collaboration, accountability, operational excellence and commitment to quality and customer service.
• Perform other duties as assigned.

What you’ll need:

• Strong business knowledge and analytical problem solving skills.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and a high volume workload with a strong sense of urgency and results-orientation.
• Execute strategic thinking and planning, requiring deep technical expertise and hands-on experience.
• Strong oral and written communication skills as well as presentation skills to effectively communicate and interact with personnel at all levels throughout the organization.
• Strong capabilities in Microsoft Word, Excel, PowerPoint, Visio, Encompass, TPO portals, TPO Process flows, and Loan Operating Systems.
• Ability to effectively interact with senior management as an advisor on projects.
• Ability to organize and prioritize work schedules of others on long-term basis.
• Ability to make information presentations, inside and/or outside the organization; speaking before groups.
• Bachelor’s Degree or equivalent work experience.
• Two (2) plus years’ of Project Management experience.
• Experience working with continuous improvement methodologies like Lean Manufacturing or Six Sigma related experience, yellow belt preferred.
• Mortgage Lending or Mortgage Servicing background a plus.
• Experience in successfully managing projects under aggressive timelines.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat

EEO/AAP Employer

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