Job Description

About the Team

Global Integrated Marketing & Communications (GIMC) within our Global Business Marketing (GBM) Team sits at the heart of how TikTok for Business shows up in the world, spanning campaigns, creative, channels and events across a complex global structure. Keeping that engine running smoothly takes more than good ideas. It takes sharp operational thinking, strong execution instincts and someone who genuinely thrives in the detail.

This is a hands-on operations role for someone who is organised, proactive and energised by the complexity of a fast-moving global marketing function. You will support the Strategy & Operations (S&O) Lead in keeping GIMC's day to day operations running effectively, managing budgets, coordinating vendors, supporting project delivery and helping the team stay connected and aligned across workstreams.

This is not a strategic advisory role. It is an execution role, one that requires someone who moves fast, follows through, and takes genuine pride in making things work.

Responsibilities

Strategy & Operations

- Support the Strategy & Operations Lead in managing the GIMC budget, forecasting, and scenario planning.

- Partner with Finance and Procurement to manage budgets, purchase agreements (TPAs), and financial tracking.

- Coordinate with Global Core S&O to ensure alignment on GLT, budget planning, reporting, and resource allocation.

- Assist in identifying and implementing operational improvements across campaigns, creative, channel marketing, and events.

- Support organizational change management initiatives and process optimization efforts.

Agency & Vendor Management

- Support with the development and management of the Statements of Work (SOWs), contracts, and vendor agreements for special projects and strategic initiatives.

- Partner with Procurement and central S&O to onboard agencies, freelancers, and vendors, ensuring compliance with company processes and policies.

- Maintain agency and freelance rosters, supporting resource planning and vendor governance frameworks.

- Help establish and evolve agency management processes, including retainers, scopes of work, and performance tracking.

Program & Project Management

- Support on cross-functional initiatives from planning through execution, ensuring successful delivery against objectives.

- Provide project management support for creative, campaign, and operational initiatives as needed.

- Coordinate stakeholders across GIMC (Creative, Campaigns, Channels, Marketing Partners, and Events) and other partner teams to deliver creative assets.

- Manage project timelines, risks, dependencies, deliverables, and escalation pathways.

- Facilitate alignment and decision-making across teams to ensure priorities remain clear and execution stays on track.

- Support resource allocation efforts and communicate any blockers.

- Own and maintain the Canva platform, including template management, governance and access controls, analytics reporting, performance tracking, and user support.

Reporting & Business Operations

- Support with tracking team resources, project portfolios, and operational workflows using Asana and other project management tools.

- Support data analysis and reporting efforts to inform business decisions and strategic planning.

Minimum Qualifications

- Minimum 4+ years of experience in Strategy & Operations, Program Management, Project Management, Marketing Operations, Agency Operations, or a related field.

- Experience working within a marketing, creative, agency, events, media, or technology organization.

- Proven ability to manage cross-functional programs and initiatives from planning through execution.

- Experience supporting budget planning, forecasting, financial tracking, and vendor management processes.

- Familiarity with procurement workflows, contract management, Statements of Work (SOWs), and agency onboarding processes.

- Strong project management skills with the ability to manage multiple priorities, stakeholders, timelines, and dependencies simultaneously.

Preferred Qualifications

- Demonstrated fluency in AI tools, prompt engineering, and workflow automation, with experience integrating AI into everyday work practices to increase efficiency and impact.

- Experience developing executive presentations, status reports, business reviews, and operational reporting documents.

- Excellent communication, stakeholder management, and relationship-building skills across all levels of an organization.

- Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.

- Experience supporting organizational planning, resource allocation, and scenario planning initiatives.

- Ability to navigate ambiguity, exercise sound judgment, and drive decisions in a fast-paced environment.

- Strong attention to detail with a proactive and solutions-oriented mindset.

- Proficiency with project management and collaboration tool Asana.

- Proficiency in Google Workspace and/or Microsoft Office, including PowerPoint, Excel, and reporting tools.

- Bachelor's degree or equivalent practical experience.