Job Description
The LIVE Operations team is dedicated to optimizing all aspects of TikTok LIVE. From content strategy, monetization, gifting, features, and data analysis to creator education, campaigns, and supporting agencies, we ensure a fun and safe space for all our LIVE users. Our mission is to drive growth, improve operational efficiency, and foster positive experiences for creators and agencies alike.
We're looking for an Operations Intern to provide support, working closely with the TikTok GBEN LIVE team based in London. In this role, you will assist both Creator Community Managers and Agency Managers by supporting creators and agencies, ensuring smooth operations, and enhancing customer experience.
As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Applications will be reviewed on a rolling basis - we encourage you to apply early.
- Daily Operations: Assist in resolving various issues encountered by creators during the LIVE process, by addressing day-to-day challenges, including operational hurdles, trust & safety concerns etc
- Training and Education: Assist in developing and localizing educational materials for creators ensuring they are well-versed in operational guidelines, trust & safety policies, and platform features.
- Campaign Operations: Support in planning, localizing and executing campaigns to help enable seamless campaign operations and summarizing campaign results for future improvements
- Operational Processes: Collect and analyze operational challenges faced by Creator Managers in their daily workflows and organize this feedback to identify opportunities for improvement to increase operational efficiency
- Project Support: Be able to support the execution of a broad range of projects, from in person events to online initiatives.
- Community Management: To support designing communication strategies and effective ways to engage a broad LIVE creator community. This will include having direct contact either in a scaled approach or 1:1 interaction with LIVE creator.
