The SMB Growth team is looking for a Strategy Manager - Channel Learning & Partnerships to serve as a strategic partner to our diverse channel ecosystem—including D2D, Dealers, Corporate Stores, and National Retail—that drives SMB sales through mindshare and knowledge. In this role, you will be the bridge between our internal SMB teams and our external channel partners, identifying knowledge gaps and equipping our partners with the tools, insights, and learning they need to succeed.
Partner strategically with assigned channels (Dealers, Corporate Stores, and National Retail) to drive SMB knowledge and mindshare
Identify knowledge gaps within channel partners and develop targeted learning solutions to address them
Deliver training sessions on products, services and soft skills
Build and maintain mindshare across channels to ensure SMB remains a priority and focus area
Liaise with internal SMB teams to streamline processes, remove barriers, and make it easier for channels to sell SMB solutions
Develop and execute learning initiatives that enhance channel capability and confidence in selling SMB products
Monitor and analyze channel performance to identify opportunities for improvement and optimization
Visit channel locations to build strong relationships, understand on-the-ground challenges, and provide in-person support
Simplify complexity by translating internal processes and product information into actionable, channel-friendly resources
Confidence in facilitating learning sessions to large groups
Demonstrated passion for supporting and enabling sales teams
Strong relationship-building skills with a proactive, collaborative approach
Ability to identify knowledge gaps and develop effective learning solutions
Excellent communication and influencing skills to align internal and external stakeholders
Strategic mindset with the ability to translate business objectives into channel-ready action plans
Preferred Qualifications:
Experience in Channel Management or support
Background in Learning & Development program design and delivery
Bilingual (English/French) communication is an asset
Experience in telecommunications, technology, or B2B sales environments
Familiarity with D2D, dealer, retail, or corporate store operations
At TELUS, our purpose-driven team works together every day to innovate and do good. From providing technology solutions that make our lives safer and easier, to supporting those who need it most, our inclusive, spirited and giving people are passionate about empowering our customers, communities and each other to thrive in our digital world.
A company that helps you be your best self at home and at work:
Find a place where you truly belong, your opinions are valued and you can be your best self.
A career that ignites your full potential:
Get the guidance and support you need to explore your interests, build your skills and get where you want to go.
A culture that goes beyond the expected to strengthen communities and the planet:
Seize the opportunity to make a difference in our communities and do good for our planet as part of our purpose-driven team.
An innovative team committed to solving complex, real world problems:
Join a digitally-enabled workforce that’s pushing the boundaries to create sustainable change.
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