Job Description

At Velocity Frequent Flyer, we’re all about creating more value, more choice and more rewarding experiences for our members.

As one of Australia’s leading loyalty programs, we’re always looking for passionate people to help us grow, innovate and deliver experiences that keep our members coming back.

We’re vibrant, ambitious and proudly part of the Virgin Australia family. Here, you can bring your whole self, your ideas and your ambition to a team that values collaboration, creativity and making a real impact.

As Strategy Lead – Financial Services Transformation, you will help shape the strategic direction and growth of Velocity’s Financial Services portfolio a critical driver of revenue, member engagement and partner value. You will translate complex data into clear commercial insights, define strategic priorities, and support high-impact transformation initiatives across credit cards, payments and partnerships.

Working closely with senior stakeholders, you will build business cases, develop financial models, and influence decisions that drive portfolio performance and long-term growth. This role requires a commercially sharp, data-led strategist with experience in financial services, strong analytical capability, and the ability to navigate complexity and deliver outcomes.

What you’ll be doing

In this role, you’ll lead strategic analysis across the Financial Services portfolio, using data to identify growth opportunities, improve performance, shape product and partnership strategies. You’ll build robust financial models and business cases to support investment decisions, while playing a key role in delivering transformation initiatives across credit cards, payments and emerging products. Working cross-functionally, you’ll influence stakeholders, support partner growth, and translate complex insights into clear, executive-ready recommendations that drive commercial outcomes.

Key Responsibilities

• Analysing the performance of the Financial Services portfolio, including credit card economics, member engagement, retention and partner outcomes
• Developing detailed financial models and business cases to support product enhancements, partnership opportunities and transformation initiatives
• Identifying growth opportunities, risks and performance improvement levers through data driven and market led analysis across the acquisition funnel and customer lifecycle
• Shaping and supporting the development of product value propositions and partnership strategies across credit cards, payments and emerging financial services
• Assisting with the coordination and tracking of transformation initiatives, ensuring alignment to strategic objectives and delivery milestones
• Preparing executive‑ready presentations and reports, translating complex analysis into clear, compelling insights and recommendations

You’ll be great in this role if you:

• You’ll combine structured strategic thinking with strong commercial and analytical capability. Ideally, you’ll have:
• 4–6 years’ experience in strategy, consulting, financial services, loyalty or a related commercial environment
• Strong financial modelling and business case development experience
• Proven ability to analyse complex datasets and generate actionable insights
• Excellent communication skills, including executive‑level PowerPoint and Excel capability
• The ability to manage multiple priorities and influence stakeholders across a matrixed organisation
• Experience in banking, payments, credit cards, fintech or loyalty transformation (Desirable)
• Consulting background (Top Tier or Big 4) (Desirable)
• Postgraduate study in strategy, innovation or transformation (Desirable)

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the betterme digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now.