About the Role
Uber Direct enables merchants to unlock last-mile delivery by tapping into Uber's expansive logistics network and marketplace. Delivering a high-quality, reliable experience is central to our value proposition—ensuring orders are fulfilled efficiently, consistently, and at scale.
As a Strategy & Operations Manager on Uber Direct’s Growth Operations team, you will lead new merchant deal support for Retail merchants across the commercial lifecycle—from early business planning and merchant discovery through solution design, pitching support, and launch readiness.
You will partner closely with Account Executives, Direct Specialists, Product, Partner Engineering, Merchant Operations, Reliability, Legal, and other cross-functional teams to develop compelling, operationally credible solutions that help merchants choose Uber Direct. You will translate merchant business needs into scalable operating models, identify capability gaps and implementation risks, and ensure commitments made during the sales process are clearly documented and transitioned to post-sale teams.
This role requires strong commercial judgement, structured problem solving, and the ability to operate at both strategic and detailed levels. You will be expected to proactively shape opportunities, influence merchant solutions, and roll up your sleeves to move complex deals from prospecting through Closed Won and Launch.
For New York City, NY-based roles: The base salary range for this role is USD $106,000 per year - USD $118,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD $106,000 per year - USD $118,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.
The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.
