Job Description

Industry/Sector

Not Applicable

Specialism

Customer

Management Level

Manager

& Summary

The Opportunity

Join our Acceleration Center Mexico and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Strategy Generalist - Manager, you will specialize in providing consulting services focused on enhancing the overall customer experience. You will analyze customer touchpoints, design customer journey maps, and offer guidance to help clients create seamless and personalized experiences that drive customer satisfaction, loyalty, and advocacy. As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for confirming project success and maintaining standards. Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members' unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

In this role at PwC Acceleration Center Mexico, you will work within our Commercial & Service Excellence practice, focusing on customer-related strategies and initiatives. You will analyze client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

Responsibilities

- Analyzing client needs to develop customer-centric solutions that enhance customer experience and drive business growth
- Designing customer journey maps to create seamless and personalized experiences that improve satisfaction and loyalty
- Leading teams in strategic planning and execution of customer-related initiatives
- Utilizing customer data management and segmentation techniques to optimize engagement strategies
- Implementing business process improvements to enhance service excellence and operational efficiency
- Guiding teams in the use of customer satisfaction surveys to gather insights and inform strategy
- Developing customer value propositions that align with client objectives and market trends
- Mentoring team members to leverage their strengths and improve performance in client engagements
- Addressing conflicts and engaging in difficult conversations with stakeholders to resolve issues effectively
- Upholding professional and technical standards, including the firm's code of conduct and independence requirements

What You Must Have

- At least a Bachelor's degree
- At least 5 years of experience
- Oral and written proficiency in English required

What Sets You Apart

- Preference for at least one of the following fields of study: Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, Management Information Systems, Computer Applications
- Demonstrating proficiency in Customer Experience (CX) Strategy and Design
- Utilizing analytical thinking for Customer Journey Analysis and Segmentation
- Embracing change and innovation in Customer Relationship Management
- Excelling in coaching and feedback to enhance team performance
- Managing customer data effectively to drive business process improvement
- Developing strategic questioning skills to identify client opportunities

Travel Requirements

Up to 20%

Job Posting End Date