We are seeking a senior consulting-profile professional to lead the definition and evolution of operating models across content, marketing, and customer experience environments.
This role focuses on operating model design, governance, and transformation, connecting strategy, execution, and measurement in complex, multi-stakeholder organizations. The objective is to enable scalable, efficient, and measurable content and marketing operations through clear processes, roles, workflows, and accountability frameworks.
You will act as a trusted advisor, working closely with executive and senior stakeholders to diagnose operational challenges, design future-state models, and support adoption through change management and continuous improvement.
Key focus areas
Operating model design for content, marketing, and CX organizations.
Governance frameworks, RACI definition, and cross-team alignment.
Content Operations and Content Supply Chain optimization.
Workflow standardization, demand management, and delivery models.
Performance management: KPIs, dashboards, and operational metrics.
Change management, adoption, and organizational transformation.
Stakeholder advisory and executive-level communication.
Profile we are looking for
8–12+ years of experience in management consulting, transformation, operations, PMO, or delivery leadership
Proven experience designing and implementing enterprise operating models
Strong exposure to Content Operations, Marketing Operations, CX, or Digital Transformation
Experience working across business, technology, and creative teams
Solid background in governance, process design, and operational efficiency
Strong analytical thinking and structured problem-solving.
Bilingual english.
Why this opportunity
This role offers the opportunity to work in a consultative, high-impact environment, influencing how organizations operate at scale. You will have ownership to design, challenge, and evolve operational models that drive measurable business outcomes.
Omni.Pro is a premier Adobe Solutions Partner with a powerful global footprint spanning the U.S., Europe, and Hispanic America. We drive digital transformation by integrating Adobe’s full Experience Cloud suite across diverse industries, empowering businesses to deliver personalized, data-driven experiences that inspire customer loyalty and growth.
Specializing in martech solutions, we combine local market insights with global best practices. Our team of highly skilled consultants and certified experts excel in creating innovative solutions tailored to each client’s unique needs, from strategic planning to hands-on implementation and ongoing support. Omni.Pro’s rapid growth reflects our commitment to pushing boundaries, ensuring our clients stay at the forefront of their industries.
Discover how Omni.Pro can partner with you to lead in today’s dynamic digital landscape and achieve impactful, measurable results.
