Job Description

Missions

Digital Transformation & Strategy:

• Help our clients rethink the impact of digital on their business and accelerate their transformation efforts

• Support our Digital Experiences Manager to manage multiple clients digital transformation initiatives with ITC strategic services (Marketing Automation, Personalization, WeChat, WeCom Consultation)

Customer Centricity & Personalization:

• Reinvent customer experience, leverage journey maps, capture data to deliver precision marketing

• Develop strategies for data capture, personalized welcome journeys, tagging, segmentation to help our clients build 360-degree customer profiles

Data & Analytics:

• Utilise customer data and insights to develop a highly targeted experiences for customers across online and offline channels

• Work with analytics tools (Baidu Tongji, WeChat, Excel, BI / Tableau, etc..) to extract data and provide insights for monthly & quarter analytics reports

• Build comprehensive reports and present to the clients key insights and suggestions for optimization

Project Management:

• Monitor day-to-day performance, project progression and reporting to ensure key milestones are reached

• Coordinate among internal and external stakeholders to ensure smooth communication throughout the entire project execution process

• Create and manage clients WeChat Official Accounts & WeChat Work (WeCom) including registration, setup, implementation, content, follower, and post management

Ad-hoc as required:

• Build strategy reports and proposals to pitch for clients and obtain buy-in for digital initiatives

• Help Presales team to deliver pre-sales pitches / workshop materials via Keynote or PPTX

• Stay up-to-date, explore and evaluate trends in China digital landscape

• Other ad-hoc as required by management

Competencies

As an A-Player, you will have:

• Native Chinese speaker, with excellent command of English (speaking, writing, listening, reading) to facilitate cross-border interactions and discussions

• Ability to translate complex technology process / concepts into meaningful solutions that address business needs

• Excellent communication and presentation skills. This role requires hands-on communication with the clients.

• Quick learner, adaptive to difficult digital concepts and workflows

• Strong attention to details / detailed-oriented

• Strong logical thinking, analytical and problem-solving skills

• Ability to effectively generate data-driven insights and navigate through webs of raw data points

• Versatile and open to different tasks & roles depending on the teams needs

• Great team player, positive attitude with eagerness to learn in a fast-paced digital industry

• Passionate about Technology, Digital Transformation, eCommerce, Marketing Automation, and other digitalization trends in China & Asia markets