Job Description

About ITC

IT Consultis (ITC) is an award-winning Digital Transformation Consultancy in China & Asia, empowering Fortune 500 companies and C-Levels with the right strategy & execution playbook. We partner with 500+ premium brands in various sectors, such as LVMH, Apple, Moschino, Hublot, Omega, Maison Margiela, Marni, Stella McCartney, Shiseido, BASF, Intralox, Brandy Melville, Wellington College, AmCham, Banyan Tree, Accor, Pernod Ricard, Pirelli, Swatch Group, and more.

Our expertise includes:

• Digital Transformation & Change Management (including Digital Transformation Talent Augmentation)
• CRM, CDP, Data, Marketing Automation & Clienteling
• Tailor-made Digital & Commerce Experiences: WeChat Mini Programs, Websites, Apps
• System Integration, APIs & Infrastructure Management.

About You

As a member of the Strategy and Consulting Department, you will play a critical role in maintaining and expanding relationships with business clients. You will guide clients in their digital transformation journeys including customer experiences online and offline, Marketing Automation, Social CRM, CDP, Analytics, Technology, CRM. Our services target China market and in some cases international clients outside of China.

Responsibilities

About this Position:

This position is uniquely integrated between Sales, Account Management and Consulting. We are looking for an A player that is highly proactive, detailed-oriented with a self-driven and can-do mindset who can connect the dots. Not only will you need to be on the client-facing front, handling pre-sales consulting with the clients, lead, and opportunity qualification, you will also need to be a bridge between all the different ITC departments, including the Design team, Tech teams, and Strategy & Consulting team. You will need to elaborate complex solutions with the client and contribute heavily to the decision orientations of the clients.

• Manage clients digital transformation initiatives end-to-end with ITCs strategic pillars consisting of BI & Infrastructure integration, CRM, Marketing Automation, WeChat and WeCom Consultation & Activation.
• Business goals, assess customer needs, build user personas, map user journeys, and deliver strategic and actionable recommendations.
• Present strategic recommendations and roadmaps to clients Build and maintain strong relationships with B2C clients, serving as their main point of contact, with a deep focus on Luxury, fashion.
• Define strong and long lasting strategies for the clients and prospects of ITC.
• Going to qualified networking events.
• Understand client needs and objectives and align digital strategies to meet these goals.
• Negotiate contracts, budgets and close agreements to maximize profits Handle all the pre-sales consulting on ITC services to proposal presentations and pitching to clients.
• Understand how to read, debrief clients RFP (request for proposals) and involve necessary team members for RFP answers and submissions.
• Build detailed strategy + tech proposals via Keynote/PowerPoints to pitch for the clients.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Capture, understand, and analyze client user requirements and objectives on their entire digital transformation journey.
• Think outside of the box and strive for innovative solutions in areas such as Social CRM, Marketing Automation, WeCom, Omnichannel Loyalty and eCommerce.
• Conduct workshops offline and online.
• Create compeling arguments based on analytics and data.
• Collaborate with various internal departments to ensure that they fulfill all customer requests.
• Build digital proposals for clients through competitors analysis

 Requirements

Must have:

• From 5 years work experience as an Account Manager, Key Account Manager, or relevant role.
• Experience in Luxury and Fashion is critical.
• Experience in Clienteling is critical.
• Handled some of the top brands and having managed very big projects.
• Proactivity, detailed orientation, strong analysis, critical thinking, and solution designing skills.
• Native Chinese, fluency in written and spoken English.
• Ability to connect the dots and figure things out.
• Demonstrated experience and ability to deal with RFP (request for proposals) and RFQ (request for proposals).
• Advanced Keynote/Powerpoint and visualization skills.
• Demonstrated ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Public speaking.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• You show a keen interest in technology and understand how it can be used to enable business processes.
• You are a flexible and dynamic team player.
• You feel comfortable in new environments and are not afraid to speak up

Nice to have:

• Working experience and knowledge in the related IT field are expected for this position, preferably in: Consulting; Project Management; CRM; Cloud technologies.
• System integration.
• Google Analytics certification or any analytics certification.
• Use of Tableau Digital experience systems like Adobe Campaigns or Dot Digital or equivalent