Job Description

– WB EMEA Transformation Manager

Wholesale Banking

Our Wholesale Banking growth strategy is to provide a distinctive banking experience and foster long-term partnerships with corporate clients and financial institutions. We focus on those who look beyond numbers and share a broader vision. This approach keeps us at the forefront of trends shaping the banking industry, particularly in today’s rapidly evolving economic landscape. Our ‘ING differences’ offer unique value to clients in three key areas:

1. Global reach with local experts - Wherever our clients are, our global network of experts provides a seamless local experience with a global perspective.

2. Sector expertise - Our clients trust us for tailored solutions, knowing we deeply understand their industries.

3. Sustainability focus - We actively work with clients to address some of the world’s most pressing issues, not just as thought leaders but as partners.

Delivering this value hinges on providing a superior customer and employee experience in a consistent way across the WB Global franchise. To achieve this, a transparent and consistent WB Global roadmap has been designed and delivered, making the Transformation Management function a critical enabler for our Wholesale Banking Growth Strategy and (digital) transformation.

WB Transformation office

The WB Transformation Office has around 200 colleagues and brings together a range of roles related to digitalisation, delivery, regulatory compliance, customer data and capital deployment. The team brings consistency to these topics across the Wholesale Bank, covering all business lines. The purpose of the WB Transformation Office is to accelerate the delivery of customer-centric, data-driven, digital products and services and maximize value from change investments and capital.

The Head of Transformation EMEA supports the WB Chief Transformation Officer with defining and executing the transformation strategy, as it applies to EMEA, to accelerate the realization of Wholesale Banking’s strategic vision.

Transformation EMEA undertakes extensive stakeholder management to ensure full engagement on the key transformation activities across the region, working across the full spectrum of the matrix and countries. The aim is to build full oversight of all EMEA-related activity incorporating qualitative and quantitative data to highlight challenges and opportunities, costs, and resultant value – both in terms of financial performance and strategic progress. Transformation EMEA is also a key contact point for each of the EMEA countries, representing their requirements and challenges centrally, and working with the countries so they understand the principles of WB strategic direction. Together with the CIO EMEA and COO EMEA, the Head of Transformation EMEA is also targeted with building a more cohesive and connected Delivery infrastructure across the region.

Transformation EMEA is directly involved in projects that relate to Target Operating Models and organizational design as there is an ongoing desire to standardize, digitalize and centralize activity across the network, whilst retaining the country-specific capabilities and obligations where optimal.

The Transformation EMEA Manager will support in all aspects of the work on the strategic and operational agenda. The role reports into the Head of Transformation EMEA.

Your key responsibilities

• Provide support to the Head of Transformation EMEA, contributing to global initiatives, business management tasks, and governance activities across the region.
• Support in the execution and reporting of the EMEA Strategy KPIs, including KPI setting, ongoing execution, coordination of monthly and quarterly updates, and ensuring timely and accurate reporting in dashboards.
• Identification of and improvements to ways of working across EMEA, translating nto concrete transformation projects (e.g., enhancing governance processes, improving regional communication,…)
• Manage and maintain work‑in‑progress reporting, ensuring all country initiatives and deliverables are tracked and updated within agreed deadlines (knowledge of ServiceNow PPM is an advantage but not essential)
• Engage effectively with senior stakeholders across EMEA, building strong working relationships to facilitate smooth execution of initiatives and grow a robust personal stakeholder network, to accurately and appropriately represent Transformation EMEA and our strategy and activity.
• Lead assigned projects under supervision, delivering activities that contribute measurable value to Transformation EMEA, such as communication initiatives or process improvements.
• Prepare high‑quality presentations and documentation, including PowerPoint presentations, Word reports, Excel analyses and PowerBI dashboards to support communication and decision‑making.

We look for the following

• You have an enthusiastic and proactive approach and are looking for a challenging and rewarding role
• You want exposure to senior stakeholders across the EMEA region
• You are curious, keen to learn and are willing to commit time and energy to gain knowledge and experience
• You like complexity, variety and problem-solving and are driven to make things clearer, find solutions and ensure tasks are appropriately closed out
• Diligence and precision are two of your key strengths
• You have great people skills whereby you find the best way to work with colleagues, flex your approach to suit the challenge and build strong stakeholder relationships
• You love working in a team but have the confidence to manage your own work.

Profile

• Degree-educated
• Minimum 18 months in WB, i.e. ITP completed
• Base knowledge of WB, Transformation and delivery plus the banking and commercial environment
• Proficient at Powerpoint, Excel and Word – additional knowledge of PowerBI advantageous
• Keen interest in communication and transformation topics
• Excellent interpersonal skills and confidence with new experiences and people
• Proactive, curious and willing to take responsibility to see tasks through to effective closure
• Collaborative and a strong team player

Rewards & benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 36 or 40 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Want to apply directly?

Upload your CV and motivation letter by clicking the “Apply” button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!