Job Description

• Develop and execute a key Qantas Loyalty Financial Services Payments initiative
• Partner with relevant stakeholders across Loyalty, Marketing and Technology to shape our strategic vision
• 12M Fixed-term role based at Mascot Head Office

Qantas has always been dedicated to going above and beyond for their customers – both in the air, and on the ground and at Qantas Loyalty; we’re a huge part of that commitment. By taking the time to recognise and reward our members, we build stronger relationships with the people who matter most.

As the Strategy & Transformation Lead, you will be critical to the development and execution of a key Qantas Loyalty Financial Services Payments initiative and directly accountable for ensuring effective end-to-end business alignment. This role acts as the central business orchestrator across different stakeholder streams and is responsible for both development of the overarching strategy for the product, as well as the supporting strategies which will govern and regulate implementation and adoption of the product.

You will collaborate closely with dedicated specialist teams—including Delivery, Technology, Marketing, Commercial, Legal, and Digital Product—ensuring that technical, operational, and promotional tracks associated with this implementation align seamlessly with strategy, commercial requirements, target customer experience, and deliver projected EBIT growth. You will also be accountable for Partner engagement and management, ensuring objective and outcome alignment.

What You’ll Bring:

• 8+ years of experience in Strategy and Business Transformation (consultancy or in-house), Program Management, Product Delivery, or Commercial Leadership within FinTech, Payments, or Banking. Direct involvement in successfully executing at least one complex payments, card portfolio, core processor, or card scheme migrationpreferred.
• Bachelor’s degree in Business, Commerce, Information Technology, Economics, or related fields. Post-graduate qualifications (e.g., MBA) are highly regarded.
• Payments Domain Expertise Thorough understanding of payment card lifecycles, card issuing, transaction processing, and Scheme operating frameworks.
• Matrix Influence & Collaboration Exceptional capability to lead without direct authority, establishing highly collaborative relationships with delivery, technical, product, commercial and marketing specialists.
• Strategic & Commercial Acumen Exceptional commercial modeling, pricing analysis, and business-casing skills with the ability to translate technical features into customer and commercial value.
• Complex Program Leadership Strong structured and lateral thinking skills; ability to remain "deeply immersed" in complex, technical project details while maintaining a strategic, high level view.
• Negotiation & Deal-Making Proven capability in managing commercial contracts, driving vendor negotiations, and executing partner onboarding and offboarding.
• Agility & Problem-Solving Resilient and results-oriented with the capability to drive initiatives under pressure, manage conflicting priorities, and navigate tight deadlines with a proactive, can-do attitude.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel:

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Be a part of something special and play your part in the Qantas story – apply today!

Applications Close: 10th August 2026