Job Description

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, private equity, or corporate advisory, or 6 years of experience with an advanced degree.
• 4 years of experience working with executive stakeholders.
• 4 years of experience developing business strategies or managing cross-functional initiatives.
• Experience leading teams, projects, or mentoring others.

Preferred qualifications

• MBA.
• Experience leading a team, managing rhythm of business activities, such as annual business planning, headcount management, and running business reviews.
• Experience implementing strategic and large-scale initiatives projects in a demanding, change-oriented, fast-paced environment requiring a high degree of deadline-driven productivity.
• Superb problem-solving skills with experience executing complex strategic and operational initiatives.
• Knowledge of best practices in business operations, service operations, customer support operations, or internet/online media.

4 years of experience developing business strategies or managing cross-functional initiatives.

About the job

gTech is Google’s and Alphabet’s center of excellence for customer support and service — throughout the entire customer lifecycle — to help Google’s millions of advertisers, publishers, and partners, and billions of users get the most out of Google’s 100+ products. gTech also powers Google products by delivering operations and technical services like data ingestion, digitization, and localization, and uses their deep product and industry expertise to develop innovative solutions for our customers.

gTech’s Strategy and Operations team (gSO) is made up of strategic partners and trusted advisors that drive success and transformative changes for gTech. We create value through deep functional and business expertise combined with analytical accuracy to formulate and deliver strategies. Using core capabilities ― strategy, analytics, and communications ― we empower gTech to do amazing things to land the present, and build for the future.

This role will require you to drive solutions to complex, ambiguous and high-visibility business problems and opportunities for gTech – touching on a variety of topics ranging from AI/automation, the future of customer experience, innovative ways to drive operational efficiency, and more. You will be at the forefront of building and driving these solutions while working closely with business partners, influencing the vision and goal setting, helping transform early stage ideas into future-growth initiatives, and managing operations to ensure a strong landing that drives measurable impact. You will be a strong subject matter expert and range from leading and contributing a variety of projects.

The Go-to-Market Operations (GtM) team ensures Google's complex and ever-evolving Ads business runs smoothly. We are instrumental in setting go-to-market strategy, and ensuring flawless execution and operations against the strategy. We have teams embedded in each of the major Ads business areas as well as global teams that work across the business areas. Team members are analytical and strategic, with a pragmatic sense of how to get things done.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $186000 - $269000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Act as a strategic partner to the business supporting the leadership on service transformations, operational accuracy, organizational initiatives and helping chart out and fulfill big bets for the business in line with the leadership’s strategic vision.
• Define, launch and drive strategic and analytical initiatives to improve customer experience, and streamline internal and external facing processes and operations, working closely with cross-functional teams, executive stakeholders, and senior leadership.
• Problem solve with senior leaders to deliver strategic insights and recommendations based on business analyses.
• Collaborate with cross-functional stakeholders in annual business planning, headcount management, key organizational metrics, and other operationally strategic projects.
• Identify gaps and propose changes to existing policy, systems and process frameworks. Develop scalable solutions and work to manage risks across the organization and develop best practices that are a benefit across the organization.