The Strategist, Learner Success supports learners program progression by providing strategies on overcoming barriers to completion including interventions, as appropriate, for life challenges that arise and can create barriers to successful engagement with coursework. The Learner Success Strategist will create a culture of trust and connectedness across the College community to promote well-being and success for learners and alumni with learner retention, completion, and satisfaction as primary goals.

• Serve as the Learner Success Strategist for a caseload of 350-375 learners (may vary with changing function needs)

• Monitors the At-Risk report to provide additional support to learners who fall beneath prescribed benchmarks

• Collaborates with local communities and organizations, including government agencies, to develop a pool of resources that align and coordinate various services for learners

• Acts as a liaison between functions to assist learners in connecting with the academic and non academic supports needed to thrive inside and outside the classroom

• Using a strategic and consultative coaching approach, asks high-impact questions to understand the learner’s top performance challenges (academic or personal), identify their root cause, co-create solutions, and implement a custom success plan designed to improve performance and help learners reach their short-term/long-term academic, personal, and professional goals.

• Accurately documents interactions with learners and demonstrates consistent follow-through and supportive engagement with resolving learner barriers

• Evaluates and refines procedures or devises new ways to improve efficacy

• Engages with all assigned learners each semester and provide coaching on goal setting, academic success skills, and utilizing appropriate academic resources

• Challenges and support learners in their personal and academic growth and development throughout their time at Nightingale College

• Participates in the Learner Success Series to support engagement of the program

• Participates in the successful implementation of functional projects as they arise

• A Master’s Degree required from an accredited institution is required, area of expertise in counseling, social work, higher education, psychology, or other human services-related field is required

• Demonstrated proficiency in the use of Microsoft Office Suite is required

• Demonstrated experience in higher education, counseling, or social work preferred

• Demonstrated experience in documentation of case management is preferred