Job Description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

We are building our Strategic Workforce Planning capability from the ground up, and this role is central to that agenda. Reporting to the Vice President of Workforce Solutions, the Director will define the methodology, design the planning framework, and establish workforce planning as a repeatable quarterly and annual process across the organisation. This is not an execution role -it requires someone who can operate at a strategic level, engage senior business leaders with credibility, and translate complex demand-supply dynamics into clear commercial recommendations. The right candidate will have a track record of building workforce planning capability in a consulting or professional services environment, and the judgment to know navigate a complex business environment.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills

• Prior Experience - Workforce planning and workforce management in a consulting, professional services, or IT services environment at a senior level, with demonstrated ownership of methodology design and cross-market scope.

• Stakeholder Management - Demonstrated ability to engage and influence senior business leaders — P&L owners, delivery heads, market presidents — and to lead structured planning conversations at executive level.

• Strategic Thinking - Ability to connect workforce decisions to commercial outcomes; translates organisational growth ambition into a credible, sequenced workforce strategy.

• Communication - Strong written and verbal communication — capable of translating complex workforce analysis into executive-ready narratives and recommendations.

• Consulting Skills - Acts as an internal consultant to business leaders — advising on how strategic workforce planning should work, preparing stakeholders for participation, and building their understanding of workforce methodology and its commercial implications.

Preferred Technical and Professional Experience

• Develops, manages and maintains headcount dynamics / targets & forecast plans for the supported stakeholder working closely with Finance & COO.
• Experience on Workday - Adaptive Planning Tool

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.