Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for leading a function dedicated to designing a strategy to drive internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include ensuring capabilities are in place to drive the day-to-day execution of the Operational Risk Management Framework, including the implementation of LOB and ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include providing oversight and establishing effective quality assurance and control processes.

This job is responsible for partnering with senior technology leadership and enterprise teammates to address complex, cross business opportunities, simplifying and streamlining the speed to execution while balancing risk management. The role focuses on governance, problem-solving, and alignment for enterprise-wide priorities, particularly those involving emerging technologies, operational excellence and efficiency, and business enablement. This role serves as an integrator, driving clarity and decision-making across organizational boundaries. A typical project might be looking at and ensuring the end-to-end process is efficiently organized while still protecting the bank. It may involve organizations outside of Global Technology.

Responsibilities:

• Engages with stakeholders to identify issues and control improvements for remediation and ensures issue resolution

• Acts as an ambassador of the risk culture, monitoring and reporting on the Line of Business or Enterprise Control Function's Operational Risk Profile

• Oversees the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

• Oversees the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

• Ensures timely execution of QA activities including control execution, case management, and results reporting

• Oversees all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews

• Coordinates with senior leaders across technology, and the Global Technology Business Management & Controls executive to identify and address cross-functional technology and operational opportunities

• Recommends changes to governance and decision frameworks for key global technology priorities that extend beyond formal programs or initiatives

• Drives problem-solving and decision alignment across Technology and enterprise on emerging areas such as emerging technologies, automation standards and others

• Provides visibility into enterprise-wide technology themes, risks, and opportunities to enable informed executive decisions and makes and executes recommendations for improvement

• Provide structured analysis and executive ready materials that distill complex issues into concise recommendations for senior leadership; delivers senior level updates and materials on themes, plans, and results

• Orchestrates and drives the successful and timely completion of priorities to achieve business goals, including the identification and resolution of risks and issues which impact delivery

• Manages governance & risk related processes for one or more complex business groups

Required Qualifications:

• 10+ years of experience in business controls, risk management or a related field

• 5+ years of experience in financial services

• Proven experience and in-depth knowledge of end-to-end Process Management including how Single Process Inventory (SPI) works

• Ability to bring multiple stakeholders together, synthesize information to understand root cause of issues and drive change

• Ability to influence core partners (after the onboarding is complete)

• Strong knowledge and understanding of the Enterprise Risk Framework

• Strong written and verbal communication skills to deliver insights and recommendations to senior management

• Proven ability to act on complex, technical or sensitive topics with broad impact

• Creative problem-solving skills, strong thought leadership / Operational Excellence mindset in understanding, improving and controlling processes and tools

• Exceptional at fostering teamwork and collaboration with all levels; works among diverse viewpoints to determine the best path forward

• Good sense of judgment, knows when to escalate and how to manage expectations

Desired Qualifications:

• Bachelor’s degree

• Previous experience driving and executing technology enablement and/or large-scale transformation enterprise-wide project initiatives

Skills:

• Controls Management

• Oral Communications

• Risk Management

• Stakeholder Management

• Strategy Planning and Development

• Continuous Improvement

• Drives Engagement

• Influence

• Strategic Thinking

• Talent Development

• Data and Trend Analysis

• Decision Making

• Problem Solving

• Quality Assurance

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130)Pay and benefits informationPay range$175,000.00 - $250,000.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.