Job Description

Job Purpose

As a Strategic Business Customer Manager, you will drive GP and volume growth through customer acquisition and development of medium and large-sized business customers within the Strategic Business Customers segment.

You will focus on proactive hunting for new opportunities, winning profitable and strategic accounts, and maximizing growth from existing customers by leveraging DHL’s full portfolio of logistics solutions.

Key Responsibilities

• Win, retain and develop large-sized business customers through sales "hunting" activities within the Strategic Business Customers (SBC) segment.
• Recommend tailored solutions based on customer needs using industry knowledge.
• Deliver compelling proposals, quotations, and bids that address customer pain points and growth ambitions.
• Build rapport and trust with (SBC) accounts by understanding their business and market dynamics.
• Support SBC accounts retention through collaboration with Product and Route Development Managers.
• Execute targeted sales campaigns aligned with market trends and DHL’s strategic priorities.
• Maintain a personal sales plan focused on new business acquisition and revenue/GP and volume growth
• Perform all aspects of the sales process and update all relevant activities in the CRM daily.
• Coordinate smooth onboarding of new clients, including credit setup and operational instructions.
• Align sales efforts with regional and product strategies.
• Support DHL’s compliance and sustainability initiatives by integrating responsible practices into sales activities

Knowledge, Skills & Experience

• 5+ years of sales experience in forwarding sector
• Knowledge of international commercial transportation (air/ocean/road freight required)
• Proven success in new business acquisition
• Experience managing medium to large, complex customer accounts
• Bachelor’s degree
• Solid PC operational knowledge along with Microsoft Office applications experience
• Excellent communicator both in Turkish and English
• Very good presentation, negotiation and persuasion skills
• Strong team player with a customer-centric and result oriented mindset
• Residence in İstanbul or İzmir
• No military service obligation(for male candidates)

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