Job Description

About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.

As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance. We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

The Opportunity

We are seeking a Relationship Manager to support Cleanaway’s broker and competitor segment. This role is focused on delivering strong commercial outcomes through effective coordination, analysis and stakeholder engagement, ensuring revenue and profit targets are achieved.

Operating in a fast-paced, desk-based environment, you will engage with customers nationally across a broad range of waste service offerings. You will play a key role in managing quote requests, coordinating service delivery internally, and ensuring all activities are executed with accuracy and attention to detail.

Key responsibilities include:

• Develop and maintain strong relationships with aggregators, competitors and internal stakeholders to identify and capture service opportunities across Cleanaway’s network
• Manage incoming quote requests, ensuring timely follow-up, accurate pricing and seamless booking of services
• Coordinate closely with operations teams, branch managers and internal stakeholders to deliver efficient and commercially sound outcomes
• Maintain accurate and up-to-date records in CRM, ensuring all activities are completed within expected timeframes
• Monitor competitor activity and maintain a database of relevant market intelligence
• Provide regular reporting on pipeline, activity and market insights
• Ensure all processes are followed with a high level of diligence, accuracy and attention to detail

About You

You are a highly organised and detail-oriented professional who thrives in a structured, process-driven environment. You bring a strong work ethic, excellent communication skills and the ability to balance multiple priorities effectively.

You will also demonstrate:

• Strong time management skills with the ability to manage multiple requests and deadlines simultaneously
• High attention to detail, ensuring accuracy across quoting, data entry and system updates
• Confident and articulate communication skills, both written and verbal, with the ability to engage stakeholders primarily via Teams and phone
• Proven ability to build effective working relationships with internal stakeholders, including operations teams and branch managers
• Sound judgement and the confidence to push back where required, ensuring practical and commercially sensible outcomes
• Experience working in customer service, coordination or stakeholder-focused roles within a complex environment
• A proactive, reliable and team-oriented approach with a strong commitment to delivering results

This role is ideal for someone who enjoys working behind the scenes to make things happen, coordinating, problem-solving and ensuring customers receive efficient and professional service outcomes.

What’s in it for you:

• A close-knit team – Join a supportive crew backed by a broader network of experienced colleagues who are always ready to lend a hand.
• Make a real impact – Be part of a team that contributes meaningfully to your local community.
• Competitive salary package – Enjoy a generous and rewarding remuneration.
• Join a high-growth, ASX 100-listed business – Be part of a company with big goals and the momentum to match.
• Employee share program – Share in the success you help create.
• Great staff benefits – Including novated leasing, salary sacrificing on work-related expenses, discounted private health insurance, and more.
• Ongoing training – We’ll support your continued learning every step of the way.

Our Process:

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

• We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.
• If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au.
  Join us on our exciting journey towards a sustainable future.

Simply click the Apply button below or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together