Job Description

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Under general direction, manages defined Strategic projects or phase(s) in support of MLH's strategic priorities. This high impact role is for a change agent who models appropriate behavior as exemplified in MLH Mission, Vision and Values, thrives in complexity, inspires collaboration, and translates bold initiatives into measurable outcomes. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Under general direction, manages defined Strategic projects or phase(s) in support of MLH's strategic priorities. This high impact role is for a change agent who models appropriate behavior as exemplified in MLH Mission, Vision and Values, thrives in complexity, inspires collaboration, and translates bold initiatives into measurable outcomes. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Serves as project manager on mid-size, moderate to complex projects or multiple projects of moderate complexity. Organizes and leads multi-disciplinary project teams to ensure defined project requirements, scope, and deliverables are met within established timeframes and budget.
• Under the direction of the Director of Strategic Activation lead the execution, and evaluation of systemwide strategic initiatives by partnering with clinical, operational, and technology owners to support implementation of the strategic plan, improve patient experience, promote operational efficiency, and enhance quality.
• Measures project performance using appropriate tools and techniques to monitor progress, identify and quantify variances, perform required corrective actions, and communicate to all stakeholders.
• Functions as an effective team-builder and facilitator. Builds mutual trust and encourages respect and cooperation among team members to facilitate project completion.
• Develops and maintains comprehensive project documentation, including the project charter, detailed project plan, issue and risk lists, executive dashboards, weekly status reports, and other project artifacts. Maintains comprehensive document archive for each assigned project and ensures all project team members and stakeholders have ready, convenient access to project-related documentation and data.
• Facilitates project team meetings and is responsible for executive level reporting and presentations on project tracking and analysis.
• Collects and validates data, produces high-quality qualitative and quantitative assessments to support systemwide initiatives.
• Deploys a hypothesis-based approach to problem solving to support systemwide strategic and transformation priorities.
• Always be willing to learn, coachable and willing and able to coach others as needed.
• Builds and maintains strong relationships to support project success and organizational change.

Education Qualifications

• Bachelor's Degree Allied Health
• Bachelor's Degree Business Administration/Management
• Bachelor's Degree Engineering
• Bachelor's Degree Healthcare Administration
• Bachelor's Degree Nursing

Experience Qualifications

• Minimum of one (1) year work experience in healthcare strategy and operations, project management, or consulting in healthcare or a related field.

Skills and Abilities

• Demonstrated ability in project management as evidenced by experience in supporting large, multi-disciplinary and organizational wide healthcare projects with clear and measurable outcomes.
• Demonstrated ability to drive project results by managing deliverable deadlines, processes, and motivating people (in person and remote) to drive project results.
• Measures project performance using appropriate tools and techniques to monitor progress, identify and quantify variances, perform required corrective actions, and communicate to all stakeholders.
• Excellent data analysis and computer skills in core programs (e.g. PowerPoint, Excel, Word, relevant data analyses, and data visualization programs) are required.
• Demonstrated ability to deploy a hypothesis-based problem-solving approach from problem statement definition to facilitating implementation next steps after the problem-solving process has concluded.
• Strong organizational, written, and verbal communication skills.
• Ability to deploy technical expertise in at least one of following focuses is required: service line development, healthcare process improvement, healthcare customer experience, digital and virtual health mergers and acquisitions, or post-merger implementation.

Licenses and Certifications

• Six Sigma Green Belt - Authorized Six Sigma Certification Issuer

Supervision Provided by this Position

• There are no lead or supervisory responsibilities assigned to this position.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.