Strategic Program Manager - Remote

Job Responsibilities

• 
  Defines and implements governance and controls across
  the program, including but not limited to: status reporting, risks and
  issues management and reporting, stakeholder engagement and reporting,
  other routines and artifacts as required in order to control the program
• 
  Extensive problem-solving skills, with the fortitude to
  drive resolutions to a close
• 
  Extensive knowledge of service delivery models focused
  on continuous improvement and adapting to the changing landscape of the
  service industry.
• 
  Monitors and manages the program level milestones,
  risks, issues, and decisions
• 
  Drives decision making processes where and when
  appropriate
• 
  Works with leadership and technical leads to staff and
  resource the program appropriately
• 
  Escalates and drives program level issues resolution
  and risk mitigation
• 
  Responsible for managing all budgeting, forecasting and
  program financials to meet financial expectations as outlined in the
  program
• 
  Responsible for managing program level procurement
  reporting and visibility
• 
  Ensure roles and responsibilities are defined and align
  to staffing plans
• 
  Responsible for end-to-end program delivery and quality
• 
  Drives stakeholder engagement to ensure appropriate
  level of communication and decision making for the program
• 
  Creates executive reporting, and delivers the reports
  to the appropriate executive stakeholders, as defined by the program
• 
  Ensures the program is aligned to the statement of
  work.
• 
  Works with the appropriate leadership and team members
  to define the statement of work and any changes
• 
  Monitors and assesses customer satisfaction, quality,
  and profitability.
• 
  Project managers assigned to the program will report to
  the program manager
• 
  Coaches and mentors the PMs and other team members as
  needed, to achieve the optimal productivity and highest quality of
  deliverables.
• 
  Creates and manages long term goals for the program or
  portfolio of projects.
• 
  Responsible for ensuring the successful onboarding and
  offboarding of program resources
• 
  Acts as a liaison between program staff and upper
  management/executives

Qualifications

• 
  Bachelor’s Degree in Arts/Sciences (BA/BS) Related
  Field required
• 
  A minimum of 10 years' progressive experience in a
  related field required
• 
  Minimum of 5 years active Program Management experience
• 
  Minimum 10 years of Project Management experience
• 
  Experience working with Financial Customers
• 
  One to three years prior sales/business development
  experience is preferred
• 
  Salesforce CRM software experience
• 
  Experience managing, tracking, and forecasting the
  financials and budgets for large scale programs
• 
  Understands expectations and reporting requirements
  needed to provide the level of visibility and clarity on the financial
  health of the program
• 
  Excellent understanding of the contract process
• 
  Able to manage contract modifications, control the
  impact to a program, and take the lead for negotiations on contract scope,
  cost, and schedule
• 
  Good understanding of Supply Chain processes
• 
  Ability to work independently and aggressively track to
  program timelines
• 
  Strong team skills
• 
  Strong communication skills (written, verbal, and
  presentation)
• 
  Project Management Professional (PMP) certification
  through Project Management Institute (PMI) preferred
• 
  Experience working multi-site (global environments) is
  a plus.Ste