Job Description

Amazon is looking for an analytical Program Manager for Australian Retail business, who has a passion for driving scalable supply chain improvements. You will build an in-depth understanding of Amazon's commercial frameworks, operational processes, and programs across inbound supply chain.
With this knowledge, you will manage the improvement of Amazon’s operational performance and growth, where improvement is defined as defect reduction, cost savings, time savings, increased quality and higher customer satisfaction. Your stakeholders include our external suppliers, our internal customers, and your team members. The ability to effectively prioritise and multi-task is a must, together with program management skills and sharp attention to detail.

This is a high-impact role that combines supply chain expertise, vendor-facing communication skills, and a continuous improvement mindset. You will influence strategy, set the standard for operational engagement methodology, and work cross-functionally with internal and external teams to deliver measurable reductions in supply chain defects. The ideal candidate will be a self-starter with a passion for retail and a high level of flexibility and commitment.
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There are also a great range of benefits that make Amazon a great place to work, including our popular Dogs At Work program which has been proven to lower stress and boost morale and is now running successfully in our corporate offices around Australia.

Our commuter benefits scheme allows employees to save on the cost of getting to and from work while Amazon also offers subsidized health insurance for employees and their dependents on top of salary continuance (income protection), and life insurance.

Amazon has all kinds of jobs for all kinds of people, and prides itself on hiring individuals with all types of background and experiences and celebrates diversity of leadership and thought as a key component in its mission to create the most customer-centric company in the world.

This position requires full-time in-office presence 5 days per week at our CBD location.

Key job responsibilities
- Managing operational performance and strategy of our partners, and the impact to the P&L.
- Building and owning supply chain relationships with some of Australia's largest retail vendors.
- Driving key operational performance indicators, finding ways to work at scale across the wider vendor base.
- Influencing a wide variety of internal stakeholders, using effective communication and interpersonal skills to encourage other teams to support team priorities and deliver results.
- Managing projects and programs that deliver cost efficiencies, directly helping our customers to access a broader selection with faster delivery promises.
- Visiting vendor and other Amazon sites across AU when required.

A day in the life
You'll collaborate with cross-functional teams to analyse supply chain data, develop improvement strategies, and nurture vendor relationships. You'll participate in regular meetings with key stakeholders, review performance metrics, and identify opportunities for process enhancement. Your work will directly contribute to improving customer experience through better product availability.

About the team
We are a team dedicated to transforming how Amazon partners with vendors to create a more efficient, responsive supply chain. Our vision centers on building long-term relationships with our retail partners while continuously improving operational performance across the network. We serve both our external vendor partners and internal customers, working together to solve complex supply chain challenges. We're excited to welcome someone who shares our commitment to operational excellence and collaborative problem-solving, and who will help us set new standards for how we engage with vendors and drive measurable improvements across the business.

Basic Qualifications

- 4+ years of supply chain, inventory management or project management experience
- 3+ years of with Excel experience
- Bachelor's degree, or 3+ years of professional or military experience

Preferred Qualifications

- Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
- Knowledge of database systems and SQL

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.