Job Description

Strathcona County is extending a summer employment opportunity to undergraduate students to work with Information and Technology Services.

Students will support day-to-day technology operations, assist with the delivery and maintenance of digital solutions, and work closely with Information and Technology Services (ITS) teams to support staff and business users across the organization. This role offers exposure to enterprise platforms, service support practices, and emerging technologies while contributing to meaningful public sector services.

This posting is for 1 hourly full-time Summer Student position for up to 4 months

Key Responsibilities:

• Work with Tier 1 support teams to triage issues and ensure a positive and consistent customer service experience
• Provide Tier 2 support for County applications, collaboration tools, and platforms by responding to escalated issues and service requests
• Assist with application and platform development activities, including configuration, testing, updates, and deployments under the guidance of senior team members
• Support the maintenance and troubleshooting of applications, platforms, automations, and workflow solutions
• Create and update technical documentation and user support materials for systems, applications, and processes
• Provide direct assistance to internal clients, answering questions and helping resolve system related issues
• Complete administrative and coordination tasks, such as meeting preparation, documentation, and presentations

Qualifications and Skills:

• Must be enrolled or recently completed post-secondary education in Information Technology, Computer Sciences and/or a technology related discipline
• Familiarity with enterprise platforms, applications, or cloud services, gained through coursework, projects, coop terms, or personal learning
• Exposure to enterprise content management or collaboration tools (e.g., SharePoint or similar platforms) is an asset
• Exposure to task automation or scripting concepts (e.g., PowerShell or similar tools) is an asset
• Awareness of artificial intelligence concepts, such as machine learning or large language models, is considered an asset
• Strong interpersonal and communication skills, with the ability to work effectively in a team based environment
• Clear verbal and written communication skills, including the ability to explain technical concepts at an appropriate level
• Good organizational skills with the ability to manage tasks independently while following guidance and priorities
• Demonstrated customer service mindset, with the ability to assist users and escalate issues appropriately
• Ability to identify potential issues and redirect them to the appropriate team members or support channels
• Ability to follow safety protocols, ethical standards, professional codes of conduct, and municipal policies and guidelines

Who We Are:

Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, fairness, and cooperation.

Why Join Strathcona County:

• Competitive salary and benefits package, which includes:
  • Health and wellness spending account
  • Employee and family assistance program
• Commitment to employee development, through internal and external training and development opportunities.
• Well-being programs and a safety culture focused on physical and psychological health in the workplace.

Equivalencies of education and experience may be considered.

This competition may be used to fill future vacancies for similar positions within the next 6 months.

Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.