Job Description

FIRE Strategic Performance Manager | 11168 | Permanent Contract | 22 hours per week | £45,268 to £49,818 per annum (Scale K) | Wymondham / Hybrid working

Norfolk Fire and Rescue Services (NFRS) is seeking a Strategic Performance Manager to drive forward performance reporting and programme tracking across the organisation.

The role would best suit someone with skills in analytics, enthusiasm for engaging with people and a proactive approach to seeking out challenges and proposing solutions.

The role requires a good understanding of the operational context of Fire and Rescue Services.

The Strategic Performance manager will set and guide the strategic direction of performance reporting, ensuring that all statutory, National Fire Chiefs Council (NFCC), and performance assurance requirements are met.

They will review and coordinate improvements in data capture, storage and presentation, provide direction to the Fire Intelligence Unit and staff within the Norfolk County Council Insight & Analytics (I&A) team to develop reports, and working closely with the I&A lead in particular to ensure resources are allocated effectively to meet these requirements.

The Strategic Performance Manager will liaise with managers across the organisation to scope and plan future report development, ensuring continuous improvement and innovation in our reporting practices.

The Strategic Performance manager will consider how productivity and efficiency improvements can be delivered - particularly through expanded performance and activity tracking tools and behaviours, creating business cases for change as needed.

To arrange an informal discussion or for further details on the role, please contact Harriet Birchall at harriet.birchall@norfolk.gov.uk

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
• Financial benefits such as:
• ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 10 September 2026 23:59

All other applicants closing date: 23 September 2026 23:59