Job Description

About your new company

NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries.

Based in central Manchester, NQC offers a supportive working atmosphere within a diverse team of people. We work on a hybrid model and regularly meet up outside of the office for team socials and company events. This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world, and become part of an exciting long term plan for sustainability, and a better future.

About your new role

The Customer Success Team is responsible for proactively managing and developing lasting relationships, engaging and developing new opportunities, as well as supporting the successful delivery of NQC services.

As Strategic Partnership Manager, you will have responsibility for an agreed portfolio of strategic industry partnerships across Europe and North America, and responsibility for the growth and successful adoption of NQC technology through these channels. You will be responsible for developing and maintaining strong relationships with key decision-makers and influencers within these partner organisations by providing insights and value that establishes credibility and trust.

Key Responsibilities

As a Strategic Partnership Manager, you are expected to undertake the following responsibilities as part of your day to day activities:

• Manage a portfolio of strategic partnerships to agreed KPIs, maintaining a focus on partner satisfaction, channel health, and volume of adoption.
• Own and take a lead on high-profile and complex partner relationships, interfacing with peers within these organisations.
• Define, develop, and own the growth strategy for partnership relationships within the portfolio.
• Produce weekly, monthly, and quarterly status reports to the Head of Customer Success to provide updates on progress against agreed partnership strategies.
• Expand and grow existing industry partnerships and increase the potential revenue and adoption streams to NQC.
• Oversee the successful delivery of service into partner channels, focusing on achieving the highest levels of stakeholder satisfaction.
• Interact with internal NQC teams, including Product Development and Service Delivery, to coordinate material changes on delivery and projects.
• Any other ad-hoc duties as assigned.

Requirements

To be successful for this role, you will ideally meet these requirements:

• Experience of managing, developing, and growing strategic partner programs and accounts.
• Experience of managing a portfolio of international industry partnerships.
• Excellent business acumen and commercial astuteness.
• Experience of interfacing with peers and executives within complex partner organisations.
• Excellent presentation skills with the ability to create engaging material applicable to the audience.
• A passion for technology and sustainability and engaging others with the topic.
• Desirable: Specific industry knowledge related to our customer base (e.g., manufacturing, supply chain) or wider experience within the risk and compliance landscape.

Key Competencies

• Is consistently motivated, committed and able to perform duties in all situations.
• Communicates and receives ideas, views and information to achieve understanding.
• Champions NQC’s values and consistently acts in a principled, open and conscientious manner, challenging unacceptable behaviour.
• Plans and prioritises activities and resources to maximise performance and minimise errors.
• Thinks creatively and embraces opportunities for change.
• Works collaboratively with cross-functional teams and acts as a team player while supporting colleagues.

Benefits

• Hybrid working policy of 60% office-based

• Salary sacrifice scheme
• 25 days holiday (Increasing with service) + bank holidays
• Enhanced Maternity and Paternity Leave
• Health Cash Plan
• Learning & Development through Udemy platform
• 24/7 Access to a Virtual GP
• Life Assurance (4 x Salary after 6 months)
• YuLife - employee discounts and wellbeing platform
• Regular company socials & events