Job Description

Position : Strategic Partnership & Growth Executive

Reports to : Senior Sales & Marketing Manager - Facesss

Division : Lab Concept – Facesss (Marketing)

About the Job

Lane Crawford is an internationally renowned luxury department store with over 175 years of success, delivering an exceptional and eclectic product curation with dynamic Asian spirit and values.

Lab Concept brings Hong Kong the best handpicked and dynamic fashion, beauty, and lifestyle brands from around the world, with locations spanning Queensway and other key destinations citywide. Staying true to the vision of “where style meets accessibility,” Lab Concept offers everything from exclusive fashion to over 50 beauty brands at Facesss—ranging from international favorites to the latest in Korean beauty—along with must-have footwear and accessories at Shoespace.

We are looking for a passionate and talented Strategic Partnership & Growth Executive to manage the marketing activities for Lab Concept, tracking performance and looking for new opportunities to develop the business and achieve the sales and profit targets.

The Role

• Develop and execute marketing strategies to meet vendor targets and enhance Faces market share.
• Manage third-party partnerships to boost sales and expand customer databases.
• Implement marketing strategies that involve partnerships with third parties. Work directly with key targeted partners including vendors or other business partners to develop and manage mutually beneficial relationships that maximize sales & marketing opportunity and grow customer databases
• Oversee customer lifecycle programs, ensuring quality data capture and timely query responses.
• Lead CRM initiatives including membership offering, customer acquisition, and retention programs. Develop targeted campaigns and personalized communications that enhance customer loyalty, and maximize lifetime value through data-driven insights and seamless coordination with sales and marketing teams.
• Foster teamwork, align with company values, and celebrate team achievements.

The Ideal Candidate

• 2-3 years’ experience in marketing strategy development and partnership management to achieve sales goals.
• Expertise in customer lifecycle programs.
• Strong communication skills to convey brand tone and collaborate with stakeholders.
• Collaborative mindset with a commitment to company values and team success.
• Analytical and proactive approach to identifying market opportunities and optimizing performance.
• Strong command of spoken and written English and Chinese. Self-motivated, adaptable, and comfortable with both daily routines and ad-hoc tasks.

Benefits

At Lane Crawford you work hard and play hard while we take care of your wellbeing. For your work life balance we offer a 5-day work week, early release for celebratory holidays and Summer Fridays. You can develop your skills and knowledge on the job supported by curated learning experiences at The Academy, and have the opportunity to work with, and be exposed to, a team of internationally minded professionals who will support and stretch your career development. We offer staff wellness programmes to nurture mind, body and spirit in our head office and stores. We treasure opportunities to come together, whether it’s at an office Happy Hour, networking in the "Gin Den" or our Talk of The Town Staff Parties.

Personal data provided will be used for recruitment purposes only. By applying for this position, you consent to the collection, use and disclosure of your personal data to Lane Crawford Joyce Group. Your personal data will be processed in accordance with our Privacy Policy.